Ph3Job Description /h3 pWe are looking for a Guest Relations Officer to provide high‑quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. /p pIn this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer‑oriented, as you’ll serve as a primary point of contact for our customers. /p pYour goal will be to ensure our guests enjoy themselves and plan to come back to our facilities. /p h3Qualifications /h3 ul liReview arrival lists to welcome guests /li liAttend to special guests (e.g. VIPs) and answer their inquiries /li liHelp prepare welcome folders with collateral (e.g. room service menus, area descriptions) /li liProvide information about amenities, area and venues and promote services /li liAnticipate guest needs and build rapport with customers /li liOffer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) /li liRecord information in the logbook daily /li liEnsure compliance with health and quality standards /li /ul h3Additional Information /h3 ul liSupplementary health insurance in addition to the National Collective Labor Agreement, extended to family members. /li liMeal vouchers (Restaurant Ticket). /li liAnnual leave. /li liALL – Heartist® Program: employee benefit card offering discounted rates at all ACCOR properties and partner locations worldwide. /li liTraining and development: opportunities to develop your talent and grow within the property and at an international level. /li /ul h3Commitment to Diversity and Inclusion /h3 pWe are an inclusive company and our goal is to attract, select, and promote diverse talents. /p /p #J-18808-Ljbffr