POSITION During this internship you will join the E-Commerce EMEA Function and you will support the team in the following activities: - The management of business and consumer experience: site performance, merchandising, web analytics, inventory control, as well as logistics operations and after sales services - Oversee customer interaction, order fulfillment and returns to ensure quality service experience - Optimize site navigation, customer journey, checkout funnel and product placement to grow conversion rate and online sales - Keep up to date on E-Commerce innovation and trends, monitoring competitor sites - Online store management: daily analysis of sales performance, trends and web KPIs to optimize product assortment and shopping experience, on site merchandising and site design - Coordinate internal and external resources (third-party e-com service providers, marketing agencies, etc.) - eCRM/CRM: consumer segmentation and targeted loyalty programs (in cooperation with CRM Dept HQ) PROFILE - Bachelor or Master's degree in Management, Business Analysis, Digital Management or similar - Planning and project management skills - Knowledge of digital tools (web marketing, website project management, user experience) and proficiency in the usage of Microsoft Office tools - Fluent in Italian and English (both spoken and written) ADDITIONAL INFORMATION Benefits: - Gross Monthly Compensation: 800€ - Ticket Restaurant - Hybrid working Starting Date: March / April