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Where passion meets opportunity
The best of your adventures is the one you have yet to sail!
Job Purpose
MSC Cruises is the world’s third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and Far East markets. Headquartered in Geneva, MSC Cruises is one of the two brands that sit within the Cruise Division of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. MSC Cruises – the contemporary brand - has a modern fleet of 22 cruise ships with three new vessels due to be launched in 2025, 2026, and 2027.
The Casino VIP Services Consultant is responsible to develop and cultivate strategic relationships with VIP Casino clients, partners, Junket Representatives, through multi-platform marketing initiatives that drive MSC Cruises revenue and brand awareness. The role is aimed to promote MSC products, to provide an excellent service towards the customers, handling casino guests' requests at 360°, organizing their stay onboard (booking, post booking, info, complaints, communications).
Key Accountabilities
* Assist the casino guests in redeeming their rewards (discount/ complimentary cruise), employing selling skills and efficiently promoting MSC Cruises products;
* Be the main reference point for casino clients to ensure high levels of customer satisfaction and to gain their loyalty;
* Interact in an effective manner with a multicultural and particularly demanding clientele;
* Identify and acknowledge Casino players through the different programs/marketing campaigns;
* Maximize sales opportunities increasing the number of bookings and contributing to the promotion and organization of Casino Group sailings and events;
* Meet assigned annual sales quota and other relevant individual and departmental KPIs.
Qualifications
* Minimum of +2 years of customer service experience /sales. Knowledge of the operational activities of casino games is not necessary;
* Professional knowledge of Chinese. Fluent in Italian, English and French;
* Good knowledge of Microsoft Office;
* University degree (Linguistic studies, Economics, Business Administration, Marketing & Communications);
* Sales and persuasion skills, customer focused attitude;
* Proven resilience and ability to work well under pressure, with strong attention to details, time management and multitasking skills;
* Easy-going, positive, excellent empathy, active listening abilities;
* Availability to travel for business during Casino's most important events, as a representative of MSC.
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Consulting, Information Technology, and Sales
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