Ph3Senior Operations Manager – Tuscany (Remote, Full Time) /h3 pbReports to: /b Managing Director /p pbLocation: /b Remote (based in Tuscany) /p pbSchedule: /b Full-time, 40 hours/week, 5 days per week /p h3Summary /h3 pThe Senior Operations Manager for Tuscany leads operations across one of Walks in Europe’s most important regions, ensuring high-quality tour execution, strong supplier relationships, and exceptional team performance. This role combines strategic planning with hands‑on operational oversight, working with three team members of Tuscany, overseeing day‑to‑day logistics, guide coordination, and real‑time issue resolution. You will strengthen WIE’s regional presence by improving processes, optimizing partnerships, and driving continuous quality enhancement. /p h3Key Skills /h3 ul libLeadership Team Development /b – Ability to mentor, structure, and grow a multi‑level operations team, setting performance standards and fostering a culture of trust and accountability. /li libStrategic Operational Oversight /b – Expertise in managing complex, multi‑city logistics across the region: scheduling, guide assignments, ticketing, and ensuring seamless daily execution. /li libSupplier Partnership Management /b – Strong relationship‑building with guides, museums, tourism boards, transport providers, and suppliers; skilled in contract negotiation and performance management. /li libAnalytical Process Optimization Skills /b – Ability to analyze performance data, evaluate customer feedback, monitor competitor trends, and implement improvements to efficiency, quality, and profitability. /li libCommunication Cross‑Regional Coordination /b – Clear, consistent communication with internal teams (Customer Happiness, Finance, Leadership) and external partners; capable of preparing structured monthly reports. /li libRegional Knowledge Technical Proficiency /b – Deep understanding of Tuscany tourism logistics, combined with strong digital skills—Google Workspace, Fareharbor, OTAs (Viator, GetYourGuide), and other operational tools. /li /ul h3About the Role /h3 pJoin bWalks in Europe (WIE) /b and help lead our operations in bTuscany /b, one of our most dynamic and culturally rich regions. /p pYou will have strategic analytical responsibilities as you oversee and develop the day‑to‑day delivery of our tours in these areas. You will manage a growing team and strengthen our presence by improving efficiency, partnerships, and overall performance. You will be supported by a company that bencourages independent work and autonomy /b, built on bexperience gained and mutual trust /b. /p pThis is a bhands‑on, detail‑driven position /b ideal for someone with a bstrong background in tourism operations /b, excellent organizational skills, and a love for Italy’s cultural heritage. /p h3Key Responsibilities /h3 h3Operational Leadership /h3 ul liOversee all operational activities for bTuscany (Florence, Pisa, Siena, etc.) /b ensuring seamless tour execution and exceptional service quality. /li liManage and mentor the team, providing guidance, structure, and support. /li liCoordinate scheduling, guide assignments, ticketing, and logistics in a cost‑effective and timely manner. /li liSupport the Customer Happiness Team in resolving operational challenges and ensuring traveler satisfaction. /li liMaintain positive relationships with guides, suppliers, and partners, ensuring clear, consistent communication. /li liEnsure that every tour reflects Walks in Europe’s brand values: quality, authenticity, and seamless experiences. /li /ul h3Regional Development /h3 ul liStrengthen and grow Walks in Europe’s presence in the region through improved processes, supplier engagement, and enhanced local reputation. /li liBuild and maintain strong connections with blocal suppliers, guides, transport providers, and partner companies /b in Tuscany. /li libContract negotiation and supplier performance management: /b Negotiate and maintain supplier contracts to ensure quality, reliability, and cost‑efficiency /li libInstitutional relationships: /b Build relationships with local museums, tourism boards, and cultural organizations to support operations and visibility.” /li liMonitor and analyze bcompetitor activity and tour trends /b to identify opportunities and ensure Walks in Europe remains innovative and competitive. /li liLead seasonal reviews to refine tour design, improve logistics, and enhance guide performance. Use performance data and customer feedback to guide operational improvements and measure success. /li liContribute to product development and help launch new experiences that reflect the WIE brand and market demand. /li liPrepare concise monthly operational reports summarizing key metrics, challenges, and action plans for improvement. /li /ul h3Team Growth and Future Planning /h3 ul liEstablish clear operational procedures and communication standards for the region. /li liDevelop structures that allow the region to operate smoothly, even in your absence, preparing the foundation for regional autonomy. /li liDevelop team goals, ensuring alignment with performance and accountability. /li liSupport recruitment and onboarding as the company expands, including hiring future bOperations Managers for Tuscany /b. /li liFoster a collaborative, positive team culture rooted in independence, trust, and accountability. /li /ul h3Who You Are /h3 ul libBased in Tuscany /b and bregistered with IVA (Partita IVA) /b — able to issue bmonthly invoices /b to Walks in Europe. /li liFluent in bEnglish (mandatory) /b and bItalian (native or fluent) /b. /li libDeep knowledge of Tuscany /b, including local suppliers, guides, and logistics networks. /li liUnderstanding of bonline travel marketplaces /b such as Viator and GetYourGuide. /li libHighly organized, reliable, and able to prioritize effectively /b in a fast‑paced environment. /li liStrong battention to detail and accuracy /b, especially when managing bookings, schedules, and financial records. /li liSkilled with bGoogle Workspace (Sheets, Drive, Calendar, Gmail) /b and eager to learn other digital tools we use. /li libComfortable working in an international, multicultural team /b across multiple time zones. /li libCollaborative but self‑managed /b, able to coordinate across departments without supervision. /li liA bnatural problem‑solver /b with strong written and verbal communication skills. /li libFlexible and adaptable /b to a shift‑based environment, with working hours coordinated to optimize coverage and team support. /li /ul h3Why Join Walks in Europe /h3 ul liLead operations in one of Italy’s most iconic regions for a fast‑growing European tour company. /li liWork in a company that values bindependence, trust, and accountability /b while supporting creativity and collaboration. /li liShape the future of our operations in Italy and build dedicated regional teams under your leadership. /li liEnjoy a bflexible remote environment /b and work with passionate professionals who share a love for travel, culture, and excellence. /li /ul /p #J-18808-Ljbffr