PpSelect how often (in days) to receive an alert: /p h3Global Commercial Effectiveness Manager - Temporary /h3 pDate: 1 Apr 2026 /p pDepartment: Group Transformation Office /p pBusiness Area: Mktg, Market Access, Bus. Excellence Med. Affair /p pJob Type: Direct Employee /p pContract Type: Temporary /p pLocation: Parma or Affiliates in Europe, IT /p h3About us /h3 pChiesi is an international research-focused biopharmaceutical group with 90 years’ experience, operating in more than 30 countries, with its Headquarter in Parma, Italy. More than 8,000 employees across the group are united by a singular purpose: promoting a healthier world for our people, patients, and the planet. This is what drives us as we research, develop, and market innovative drugs across our main therapeutic areas. Discover more here. /p pAt Chiesi we are thinking generations ahead, driving sustainable innovation with purpose. This fosters a culture of reliability, transparency, and ethical behaviour at every level. As a Benefit Corporation and a certified B Corp, we have embedded sustainability in our bylaws and continuously measure our impact. /p pDiversity and inclusion are at the heart of who we are. We believe our differences make us stronger. We are a vibrant ecosystem of passionate, talented individuals united by strong values, each bringing unique perspectives that help us to continuously challenge the status quo for the better. /p h3Chiesi Corporate Functions /h3 pGROUP TRANSFORMATION OFFICE /p pThe Group Transformation Office is composed of the Digital Transformation Office, the Global Commercial Excellence Group, the Agile Simplification Office (ASO), the Integration Management Office (IMO), and the Project Management Office (PMO). /p pThis department guides the Group’s continuous evolution and accelerates transformation, supporting teams in delivering on strategic priorities while creating the conditions for innovation to thrive. /p pBy embracing change and building on its foundations, the Group Transformation Office unlocks new value, empowers its people, and drives greater impact for patients, the planet, and the business. /p h3Who we are looking for /h3 h3This is what you will do /h3 pWe are currently recruiting for a temporary (maternity leave replacement) role in our Global Commercial Excellence department. The bGlobal Commercial Effectiveness Manager /b ensures a robust, data-driven customer engagement strategy built on the omnichannel go-to-market model, maximizing customer impact, consistency, and commercial effectiveness across brands, regions, and affiliates. /p h3You will be responsible for /h3 h3Omnichannel Strategy Customer Engagement /h3 ul liLead global coordination of affiliates in the definition and execution of the Customer Engagement Impact Plan (CEIP) as the strategic framework for omnichannel customer engagement /li liDefine, with affiliates and regions, the optimal channel mix based on external benchmarks, internal data, and customer insights /li liDrive definition of AS-IS and TO-BE omnichannel models, balancing reach, frequency, and impact /li liTranslate global customer engagement strategy into clear guidance, frameworks, and tools for local execution /li liAct as a change agent within AIR CARE BUs to accelerate adoption of omnichannel and digital marketing automation /li /ul h3Commercial Performance Measurement Effectiveness /h3 ul liDefine and maintain application success, customer success, and engagement effectiveness metrics for digital and omnichannel initiatives /li liPartner with Commercial Analytics, Omnichannel Enablement and Marketing teams to define and evolve Marketing Mix ROI and commercial effectiveness measurement frameworks /li liMonitor CEIP execution quality and impact, identifying gaps and improvement opportunities /li liDevelop global dashboards and reporting standards for omnichannel performance and effectiveness /li /ul h3Customer Data Insights Integration /h3 ul liAct as the global data owner for Customer Engagement data, within the global Commercial Analytics framework /li liPartner with Commercial Analytics Managers to leverage behavioural data and advanced analytics to continuously refine engagement strategies /li liProvide actionable insights on customer behaviours to Regional / Country teams and franchises /li liScout and evaluate new solutions to automate CEIP planning, execution tracking, and updates /li liDrive simplification and standardization of processes and tools across affiliates /li liContribute to roadmap definition for omnichannel and CRM evolution /li /ul h3Stakeholder Management Enablement /h3 ul liAct as first reference point for CEIP within Global Commercial Excellence /li liProvide guidance and coaching to affiliates on omnichannel effectiveness and best practices /li liCollaborate closely with Global Marketing, Medical, Commercial Operations, Digital, IT, and Data teams /li liSupport Franchises and Medical in customer planning, especially regarding engagement model definition /li /ul h3You will need to have /h3 ul liAt least 5 years of experience in Commercial Excellence, Business Intelligence, Digital Marketing, Omnichannel or Customer Experience roles (preferably in pharma or healthcare) /li liStrong analytical background with experience translating data into business recommendations /li liProven experience working in global or regional roles within matrix organizations /li liSolid understanding of omnichannel go-to-market models, customer journey design, and engagement metrics /li liHands‑on experience with CRM platforms /li liAdvanced proficiency with Power BI and Excel; familiarity with other analytics and visualization tools /li liExperience working with digital marketing automation platforms /li liExcellent stakeholder management and influencing skills /li liAbility to communicate complex concepts in a clear and simple way /li liChange management and transformation mindset /li liHigh learning agility and curiosity for new technologies /li liStrong project management and prioritization skills /li /ul h3Location /h3 pHQ with hybrid working arrangement combining presence in the office and remote working /p h3What we offer /h3 pNo matter where your path starts at Chiesi, it leads to inspiring possibilities. Your future is our focus, and we are committed to nurturing your development in our dynamic, friendly environment with access to resources and training every step of the way. /p pWe provide top‑class benefits, including comprehensive healthcare programs, work‑life balance initiatives, and robust relocation support. Our salary package is competitive, comprising a basic salary, performance bonuses, and benefits benchmarked against the external market. Additionally, we offer flexible working arrangements, remote work options, and tax assistance services for foreign colleagues, all designed to help you thrive. /p pChiesi is an equal opportunity employer committed to hiring a diverse workforce at all levels of our business. All qualified applicants receive consideration for employment based on attitude and merit, without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military status, gender identity or expression, or any other basis protected by applicable laws. This policy applies to all aspects of employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination. /p /p #J-18808-Ljbffr