Position Summary
We have an exciting opportunity for you to join our team of Operation Support Agents.
FedEx is the largest express transportation company in the world connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day‑to‑day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong we are as diverse as the world we serve. We love what we do and we do it well. Our reach is big and so are our dreams. Join us and let’s write our next chapter together.
What you will be doing:
* Ensuring that customers urgent packages get to the right place on time
* Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
* Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
* Entering data into our in‑house tracking system
* Running clear and effective communication and collaboration with the team, your manager and other operations stations
* Adhering to FedEx processes, procedures and controls and regulatory requirements
What do you bring with you:
* Good communication and social skills
* Ability to work in a fast‑paced environment with strict timelines
* Ability to manage own time effectively with attention to detail
What do we offer:
* Attractive compensation package
* Training to get you started and on‑the‑job learning opportunities
* Extensive learning resources to further develop your skills and knowledge
* Employee Assistance Program for you and your family in difficult life situations
* Employee reduced‑rate shipping
* Great career opportunities
* FedEx is one of the worlds most admired companies and trusted brands year after year
Address
Via Pacinotti 37‑41 Loc. Scontrafata
Schedule
Scheduled Weekly Hours: 25
Worker Type
Temporary
Posting Dates
Posting Start Date: 21‑gen‑2026
Posting Close Date: 3‑feb‑2026
Job Family
FXE‑EU: Operations Support Agent (ID)
High School Diploma, English (Required)
Required Experience: Unclear Seniority
Key Skills: Computer Science, Continuous Integration, Fraud, Intake Experience, Law Enforcement, Usability, Analysis Skills, Computer Forensics, Driving, Teaching, Counterintelligence, Sass
Employment Type: Part‑Time
Experience: years
Vacancy: 1
FedEx was built on a philosophy that puts people first; we are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
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