Job Description
Your role :
* Coordinate incident and problem management, ensuring smooth collaboration between support and technical teams and timely resolution of issues.
* Define, implement, and maintain operational processes and procedures to guarantee the stability and reliability of the headless platform in day-to-day operations.
* Ensure service availability and performance by tracking KPIs and coordinating corrective actions when needed.
* Work closely with development teams to support the transition of new features into production.
* Oversee support activities and service delivery, ensuring SLAs are met and service quality is continuously improved.
♂️ Your profile :
* You have 5 years of studies in the field of engineering, business or similar.
* You have at least 4-6 years of significant experience in consulting or product management.
* A good knowledge of the luxury and retail sectors is a plus.
* You have a good knowledge of E-Commerce issues in Luxury & Retail sector (IT and business)
* You know all the project phases and main challenges of digital transformation projects.
* You are fluent in Italian and English. Knowledge of French will be appreciated.
Additional Information
Our Benefits:
At Adone Conseil, we do our utmost to ensure the well-being and growth of our employees and to support them in their career development. Here are some of the benefits we offer:
Grow and develop your career: a personalized onboarding journey, a wide range of in-person and online training programs, diverse client assignments...
Connect and feel at home at Adone: sports sessions, cultural outings, games and internal activities, afterworks and events...
Enhance your expertise: join one of our Practices, benefit from project feedback (REX), pitch sessions, dedicated webinars…
Dive into Adone’s culture:
From our headquarters in Paris and our offices in Geneva, Milan, and London, our consultants thrive at Adone, driven by our core values: excellence, pragmatism, and integrity. They are encouraged to grow their expertise, creativity, and initiative to contribute to the firm’s ongoing development.
This approach is embodied in our Adone Inside program, which has earned several awards from Great Place To Work and was recognized with the Sentez-vous Sport trophy!
Adone is also committed to making a positive impact on the world. That’s why we created an ESG (CSR) Committee, bringing together employees around various meaningful initiatives.
Interested in joining us? Don’t hesitate to apply — a member of our Recruitment Team will review your application and get in touch with you.
Please send your CV in English.
We are looking for diverse profiles and are committed to conducting non-discriminatory recruitment processes.