Descrizione del lavoro
You are the beginning of an exceptional guest experience: you will make our guests feel welcome and reflect the exceptional experience they come when they arrive!
How does your working day look like …
- At the reception, you’ll make sure that guests aren’t just contented, but enthusiastic
- You’ll always keep your cool – even when all the guests turn up to check in at the same time
- You’ll get everything ready for the shift, and round it off with the Front Office fully cleaned up
- You are the reference for the other colleagues during the shift: you inspire, motivate and give tips to the team in order to give the best service to guests keeping a positive environment among colleagues
- You make sure that the checklist is correctly fulfilled and assign tasks to the team
- You constantly collaborate with the Front Office Manager to report episodes, inform about the possible issues and improve the guest experience
What is in it for you:
- Employee agevolazioni card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
Qualifiche
What you will be doing:
- Knowledge of procedures and the related systems
- Consistently offer exceptional, friendly and engaging service
- Recommend property facilities and assist guests with information and special requests
Your personality counts:
- Guest focused personality is essential
- You’ve gained professional experience, or completed a course of training in the hotel business and can speak English fluently
- You can inspire your fellow staff just as you can inspire your guests.
- You know your way around town and always have tips for partying up your sleeve
- You’re not just bringing your abilities, but also your character
Informazioni aggiuntive
- Experience is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English, additional languages are a plus
- Available to work shifts and weekends
- we don't offer staff accommodation
What´s in it for you …
- Get to know our 25hours hotels and stay for free for a maximum of 10 nights per year as an employer
- Canteen
- Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
- Benefit from great offers from our numerous cooperation partners
- Be part of our hilarious staff parties and much more
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