Social network you want to login/join with:col-narrow-leftClient:HCLTechLocation:Job Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:477750318232869273633711Job Views:1Posted:02.05.2025Expiry Date:16.06.2025col-wideJob Description:www.hcltech.comPermanent / Full-Time / RemoteWe are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.We are on the lookout for a highly talented and self-motivated Digital Customer Engagement Manager to join us on our journey in advancing the technological world through innovation and creativity.Your Role ResponsibilitiesWe are searching for a Digital Customer Engagement Manager, who wants to make a real impact for our project with SAP. As a Digital Customer Engagement Manager, you will focus on...Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud ServicesContributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICESOrchestrating the overall service/project delivery according to planned scope, budget, and milestonesSupporting in de-escalations of critical customer situationsSupporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicableContributing to customer release and maintenance activitiesSupporting customers on technical requirements throughout their lifecycle within the SAP EnterpriseExecuting and supporting problem management and continuous improvementContributing to the liaison with different SAP stakeholders, especially Virtual customer success partner involved in the accounts, to ensure customer successSupporting in reviewing account status and analysing if the account needs to be transitioned to another team, based on growth in volume or complexity of the account over timeSystematic and faster onboarding of associates: mandatory training documentationEnabling continuous delta KTs on new topics and refresher sessionsQualifications ExperienceTechnical Skill Set required to perform dCEM tasksTechnical expertise in SAP Basis area with minimum of 5 years of experience.Good understanding hands-on experience required in HANA database.Experience in SAP Upgrade Migration (OS/DB) is mandatory.Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is a plus.Hands-on experience in any of the hyperscalers (AWS/ Azure/ GCP) is needed.Italian - C2 or Native Level speakerEnglish - B2 and aboveWork Experiences5 - 6 years’ experience with multinational software/IT organizations.5 years of SAP Basis S/4HANA knowledge.2+ years of Cloud knowledge (e.g., through Solution Management, Consulting and/or Delivery Program management).Why UsWe are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 225,000 employees.Our company is extremely diverse with 165 nationalities represented.We offer the opportunity to work with colleagues across the globe.We offer a virtual-first work environment, promoting good work-life integration and flexibility.We are invested in your growth, offering learning and career development opportunities at every level to help you find your own spark.We offer comprehensive benefits for all employees.We are a certified great place to work and a top employer in 17 countries, fostering a positive work environment that values recognition and respect.Equality Opportunity for AllRepresenting 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability, or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.
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