Stellantis is a leading global mobility player guided by a clear mission: to provide freedom of movement for all through distinctive, appealing, affordable and sustainable mobility solutions. Our Company's strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our 300,000 people, and our deep roots in the communities in which we operate
We are looking for a Loyalty Commercial and Performance Manager
1. Mission & Purpose of the Loyalty Commercial & Perfomance Manager
- Reporting to the EE Loyalty Manager
- Responsible for deploying, supporting, and operationalizing the Stellantis Loyalty strategy at NSC level across Enlarged Europe, with a focus on:
oEnabling consistent execution of loyalty‐related commercial actions supporting brand and NSC alignment on cross‐brand loyalty strategy
oStrengthening End‐of‐Term (EoT) performance and SFS/Leasys processes
oEnsuring KPI‐driven performance monitoring and reporting
oElevating best practices across markets and brands
oSupporting B2B loyalty development in coordination with the EE B2B team
- The role is the executional engine of loyalty, ensuring that EE governance becomes concrete and impactful in market operations
2. Key Responsibilities
- Deployment & Support of Loyalty Commercial Actions, Cross‐Brand & Cross‐NSC
oMonitor and support loyalty‐related commercial actions with NSCs across G10 countries; Promote alignment the loyalty-related commercial initiatives between brands within each NSC
oDrive best practice collection & sharing across brands & markets, maximizing operational efficiency & consistency
- Facilitate transversal cooperation between Brand Directors, Sales Managers and Aftersales teams to improve brand‐to‐brand customer loyalty
- End‐of‐Term (EoT), SFS & Leasys efficiency improvement
oSupport & ensure execution by the NSC's of the SFS and Leasys EoT process improvement plans, including data sharing & quality; install EoT governance routines in NSC/Brand level
oMonitoring & reporting of EoT-related KPI's & reporting
- Loyalty KPI Measurement & Performance
oConsolidate, monitor and report loyalty‐related KPIs in NSCs and EE reviews
oProvide insights & risks in local and EE steering meetings and coordinate improvement plans with the NSC's
- B2B Loyalty Development
oSupport the buildingof B2B loyalty improvement plans with the NSC's in collaboration with the EE B2B teams
oDeploy cross‐market best practices related to B2B Loyalty improvement
oEnsure B2B loyalty actions are integrated into overall NSC plans
3. Required Skills & Experience
- Professional Experience
o5+ years in automotive commercial, marketing or CRM roles
oExperience working with NSCs ands multi‐brand operational environments
oStrong familiarity with KPI dashboards, commercial performance routines, and CRM tools
- Knowledge & Technical Skills
oSolid understanding of customer lifecycle, business processes & systems, EoT flows,
oData‐driven mindset with ability to interpret KPI's and propose concrete action plans
oStrong cross‐functional project management coordination skills.
oLanguage Skills: Fluent in English (mandatory). Additional European languages are an asset
- Competencies & Personal Attributes
oOperational excellence: ability to translate strategy into daily execution
oStrong communication skills to align brands, NSCs and EE functions
oPerformance & action-oriented, drive for results
oInfluencing and driving change without direct authority in a multi‐brand, multi‐country and multi-cultural environment
- Key Internal Interfaces
oEE Loyalty Manager (hierarchical)
oWithin the EE organization: Brand Marketing & Sales departments, CRM dept, B2B dept, European SFS & Leasys Marketing & Sales depts
oWithin the NSC's: CMO's, Brand Directors, Brand Marketing Directors, Brand Sales Directors, Aftersales Marketing Directors, SFS & Leasys Sales & Marketing Managers
At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability.
Diverse teams, will allow us to better meet the evolving needs of our customers and care for our future.
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