Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele. Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders. Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world. Duties and responsibilities: - Handle reservation inquiries and relative written and oral communication - Navigate multiple web-based systems to manage various source of bookings - Control daily the arrivals, pre-authorizations and payments - Work effectively by understanding, trusting and using tools and information appropriately - Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management - Build relationships with guests through active listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience - Inspire loyalty through personalized and efficient service driven by the guest's needs - Manage time effectively Requirements: - Minimum one-year experience in a similar position, possibly in a luxury resort or hotel - Excellent customer-service, communication, and organization skills - A positive, service-oriented attitude - Strong bilingual communication skills - written and verbal - in Italian and English. A third language is a plus - Good computer knowledge including Microsoft Office package - Must be available to work flexible hours including evenings, weekends, and holidays