POSITION SUMMARY
Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re‑cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand‑eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
* Education: High school diploma or G.E.D. equivalent.
* Related Work Experience: At least 1 year of related work experience.
* Supervisory Experience: No supervisory experience.
* License or Certification: None
ABOUT US
Casa Brera, a Luxury Collection Hotel belonging to Marriott International, is located near the iconic Teatro alla Scala in Milan. The hotel offers 101 guestrooms and 15 suites and features a rare sky bar and restaurant, Etereo, which provides a rooftop pool, panoramic views, and exceptional gastronomy. The property also offers memorable breakfast and classic Milanese aperitivo options.
The impact you'll make
You will ensure you are knowledgeable about every menu item, enabling you to make recommendations and confidently answer guest questions. You will serve food and beverages efficiently and with genuine care, addressing any concerns promptly. Thanks to your attention and professionalism, guests will feel welcomed, satisfied, and eager to return.
What you'll do
* Take food and beverage orders and enter them into the internal system (Infrasys).
* Make menu recommendations, handle special requests, and upsell when appropriate.
* Ensure guests receive authentic, efficient, and attentive service.
* Check in with guests to ensure expectations are met.
* Set up and prepare outlets for each service period.
* Order and restock inventory.
* Follow Standard Operating Procedures and brand guidelines.
* Comply with quality assurance standards.
* Adhere to all health, safety, and hygiene policies.
Required skills and competencies
* Service execution: ability to deliver accurate and timely F&B service.
* Product knowledge: understanding of menus, ingredients, and service flow.
* Problem solving: ability to identify service issues and apply solutions.
* Adaptability: capability to work across different outlets and service formats.
* Communication: clear and effective interaction with guests and team members.
* Operational accuracy: attention to detail in order taking and system usage.
* Time management: ability to manage priorities during night operations.
* Safety awareness: consistent application of health and safety procedures.
Qualifications
* Intermediate proficiency in Italian and English.
* Previous experience in F&B service or hospitality operations is an advantage.
What we offer
* Opportunity to work in a newly opened luxury lifestyle hotel.
* Career development within Marriott International, with national and international mobility.
* Structured training and professional development programs.
* Exposure to high‑level hospitality operations and leadership.
* Employee benefits including hotel, dining, and wellness discounts worldwide.
* Performance recognition and wellbeing initiatives.
EEO STATEMENT
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state or local laws.
Join Casa Brera
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand (a collection of Europe’s most celebrated and iconic properties), serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
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