Job Description: Digital Customer Engagement Manager at HCLTech Company Overview: We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. Our focus areas include Digital, Engineering, and Cloud, and we are committed to fostering diversity, creativity, and passion among our team. Position Overview: We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join our team and drive innovation and creativity in our technological solutions, particularly with SAP projects. Your Role & Responsibilities Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services. Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services. Oversee overall service/project delivery respecting scope, budget, and milestones. Assist in de-escalations of critical customer situations, collaborating with Major Incident Management and SAP support teams. Participate in customer release and maintenance activities. Support customers on technical requirements throughout their lifecycle within SAP Enterprise. Implement problem management and continuous improvement initiatives. Coordinate with SAP stakeholders, including virtual customer success partners, to ensure customer success. Review account status and analyze the need for transitioning accounts based on growth and complexity. Facilitate systematic onboarding of associates through training documentation and continuous knowledge transfer sessions. Qualifications & Experience Minimum 5 years of technical expertise in SAP Basis. Hands-on experience with HANA database. Mandatory experience in SAP Upgrade & Migration (OS/DB). Experience with SaaS integrations (e.g., Ariba, Salesforce, C4S) is a plus. Proficiency with hyper-scalers (AWS, Azure, GCP). Italian language skills at C2 or native level; English at B2 or above. Work Experience 5-6 years in multinational software/IT organizations. At least 5 years of SAP S/4HANA knowledge. 2 years of cloud-related experience. Why Join Us Fast-growing global tech company with a diverse workforce across 50 countries. Opportunities to collaborate worldwide and work in a virtual-first environment. Committed to your growth with learning and career development programs. Comprehensive benefits and recognition programs. Equality & Opportunity We are an equal opportunity employer, committed to diversity and inclusion, providing equal employment opportunities regardless of race, religion, sex, or other protected classes, in accordance with applicable laws. J-18808-Ljbffr