Ph3Experteer Overview /h3pIn this role you drive service contract sales and customer satisfaction within Technogym’s Services. You will manage contracts, identify upsell opportunities, and support the field Sales team to ensure timely cash collection and high retention. The position connects you with cross‑functional teams to enhance service offerings and overall fitness experience. You’ll operate in a multinational, matrix environment and act as a key contributor to meeting 100% customer satisfaction goals. /ph3Retribuzione / Benefits /h3ulliOrganize local service contract sales procedures and ensure contract accuracy /liliIdentify upsell opportunities and help define new service products /liliManage end‑to‑end sales processes for contracts at risk of expiry or out of warranty /liliResolve invoicing queries to enable timely cash collection /liliEnsure retention of existing service contracts and high customer satisfaction /liliMaintain data and systems to support sales activities /liliProvide proactive support to the field Sales team /li /ulh3Responsabilità /h3ulli3-5 years’ experience in a similar role /liliBachelor’s or Master’s Degree /liliFluency in English /liliExperience in multinational companies with a matrix organization /liliKnowledge of ERP systems and database functionalities – SAP/Salesforce/ServiceMax would be a plus /liliExperience in managing service contract terms and conditions /liliKnowledge of after‑sales activities, warranty costs and related management skills /liliExperience in managing client requests and complaints /liliKnowledge of sales and negotiation techniques /li /ul /p #J-18808-Ljbffr