**Service Business Development Manager**:
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success - come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company. Why join GEA **Job information** **Reference Number** JR-0032982 **Job function** Service **Position type** Tempo pieno **Site** Viale dell'Industria, 36036 Torrebelvicino-Pieve VI
- Your responsibilities and tasks:
GEA is one of the largest technology suppliers for food processing and a wide range of other industries. The global group focuses on technologies, components and sustainable solutions for sophisticated production processes in diverse end-user markets promoting a team-building atmosphere where everyone is treated with respect. Your Tasks The main focus of Service Business Development is:
Increase service revenue and profitability. Analyze the existing Service Portfolio Develop a comprehensive Service Portfolio including benchmarking Best in Class competitors and peers. Share and promote the selected service products with Region & Countries Expected results Complete the Service Portfolio in Bakery to become the Best-in-Class and a benchmark for others. Increased profitability and turnover of service business. Improved customer satisfaction increasing service portfolio offer. Your profile and qualifications:
University degree is recommended, technical or commercial area. Good communication, interpersonal and presentation skills, able to communicate / deal professionally with both internal and external customers. Good negotiation skills. Able to demonstrate success and experience managing major accounts, customers and contracts Organized, has an analytical mind and able to eliminate obstacles through creative and adaptive approaches. Creative and un-afraid of challenges and changes Independent, service driven and open-minded; works well in teams. Fluent Italian and English, knowledge of other languages is an advantage. Previous experience >5 years in Service Sales/ Support is a preference. Knowledge of SAP is a highly recommended. Managerial and Team Leadership Skills:
Demonstrated ability to lead and manage teams effectively, fostering a collaborative and high-performance work environment. Proven track record of successfully managing and developing team members, providing guidance, mentorship, and support to achieve individual and team goals. Strong decision-making skills, with the ability to assess situations, consider alternatives, and implement effective solutions. Experience in setting clear objectives, monitoring progress, and ensuring accountability within the team. Ability to inspire and motivate team members, promoting a positive and inclusive team culture. Excellent conflict resolution skills, with the ability to address and resolve issues in a constructive and timely manner. Strategic thinking and planning abilities, with a focus on achieving long-term organizational goals through effective team management. Open for new things and builds on proven success strategies. Able to simplify complex issues, to focus on the essentials and assess situations from the next higher perspective. Develops solution options, even in complex situations or when under pressure, Treats people with respect, irrespective of their status, hierarchy level, heritage or personal background Interpersonal skills:
Makes customers and their needs a high priority focus of one’s actions; shows interest in and understanding of the needs and expectations of internal and external customers; establishes and maintains effective relationships with customers; meets or exceeds customer expectations, keeping organizational policies in mind Uses appropriate interpersonal skills and techniques to gain acceptance for ideas or solutions. Uses influencing strategies to gain genuine agreements; Seeks to persuade rather than force solutions or impose decisions or regulations