PbJob Description /b /ppSupervise a technical support team, providing leadership, technical guidance, and strategic direction to ensure efficient resolution of application issues and exceptional customer service. /ppbJob Responsibilities /b /polliPromote Product Services Management department goals by selecting, motivating, and training capable team members. /liliLead the activities of assigned Product Services Management team members by communicating and providing guidance toward achieving department objectives. /liliUtilize current technology to gather, store, disseminate, and analyze information to make strategic decisions. /liliUse quantitative and qualitative data from internal and external sources to produce dashboards, metrics, or insights and identify trends or anomalies. /liliCollaborate with development teams to design business intelligence solutions. /liliImplement initiatives to minimize external threats or competition and capitalize on market opportunities. /liliParticipate in strategic planning; present insights to leadership on competitiveness and provide recommendations for future actions. /liliPerform related duties as required; all responsibilities noted here are considered essential under the Americans with Disabilities Act. /li /olpbPreferred Skills /b /pulliDeep understanding of mobile and web applications /liliStrong analytical and problem-solving skills, advanced troubleshooting skills /liliFamiliarity with APIs and networking concepts (TCP/IP, DNS, firewalls) /liliKnowledge of various operating systems (iOS, Android, Windows, macOS) /liliKnowledge of various devices (smartphones, tablets, desktops) /liliExperience using ticketing systems /liliProven ability to manage and motivate a team /liliAbility to balance and prioritize multiple tasks /liliExperience managing technical incidents /liliAbility to establish KPIs and monitor team performance /liliAbility to develop and implement policies and procedures /liliExcellent written and verbal communication skills /liliAbility to make timely and informed decisions /liliStrong commitment to providing excellent customer service /liliAbility to adapt to changing technology and business needs /liliExperience with HIPAA regulations /liliFamiliarity with retail, specialty, and/or PBM pharmacy workflows and prescription fulfillment /liliProven track record of achieving business objectives /liliAbility to work independently and as part of a team in a fast-paced environment /liliUnderstanding of the SDLC, including Agile methodologies /li /ulpbJob Qualifications /b /pulliBachelor's Degree required, or equivalent combination of education and related experience. /lili6-8 years of industry experience in technical support preferred /lili2-5 years of leadership and information technology experience required /li /ulpTravel may be required for business needs. /ppbWorking Arrangements /b /ppMay require on-call after hours support. The position offers flexible shift options, each lasting 8 hours, between 7 AM and 7 PM. Shifts may include weekdays, weekends, and holidays as needed. /ppbAdditional Salary Details /b /ppThe listed salary range or hourly rate is a good faith estimate and may be adjusted based on factors such as location, experience, education, and internal policies. /ppJ-18808-Ljbffr /p #J-18808-Ljbffr