We are committed to creating empowering, emotive, and everyday designs that allow our customers the means to express themselves authentically, in every occasion.
We are looking for someone ready to make a difference in an intercultural environment made of love and passion, talents and out‐of‐the‐box thinkers.
IN STORE CLIENT DEVELOPER AND DEPUTY STORE MANAGER – VENICE
Key Qualities
Act as a role model, leading by example under any circumstances
Take actions and ownership, ensuring the appropriate client experience for all visitors while aiming to be a leader with a passion for helping others grow
A powerful communicator, handling your colleagues and clients with personal care and empathy
Responsible, courageous with ideas, resilient and authentic in your approach
Act first of the client and their experience, with in‐depth knowledge of the desires, needs and expectations of luxury clients
Master at storytelling and at the art of asking engaging questions
Think innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients
Key Responsibilities
Lead a team to transform each client experience into magical moments by creating a hand‐crafted experience that drives individual and team objectives
Achieve commercial targets through an efficient and effective organization of the team and a successful management of the product
Contribute to improve commercial performance through the technical knowledge of the product, the numerical analysis of sales and stocks, the rotation of the product and the supervision of replenishment and visual equipment
Coach and provide feedback to the team as necessary to ensure all clients are given the highest standard of experience
Drive the omni‐channel experience in store and use digital resources to communicate whenever face‐to‐face is not possible
Empower, develop, motivate and work alongside the team to drive results through delivering an elevated customer experience
Build a client book by establishing relationships to drive additional traffic and create client engagement
Support the Store Manager in driving the store strategy to achieve the best sales performance, by understanding client desires and creating a hand‐crafted 360° experience for the client
Actively contribute to the development and implementation of business action plans to enhance sales for each product category and client tier segment
Demonstrate best‐in‐class sales and self‐leadership by playing an active role on the selling floor to provide excellent and specialized customer service and develop meaningful and loyal client relationships through CRM initiatives
Guarantee the efficiency and effectiveness at floor level in terms of clientelling, display, merchandise, cleanliness, grooming, etc., taking action to solve problems with positive outcomes
Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, passionate, forward‐thinking mindset
Supervise the state of the stockroom and its related stockpile, ensuring that they are in line with the sales potential, coordinating the team and keeping the Store Manager informed about adjustments
Optimize stock management and verify that goods handling is suitable for the sales process, collaborating with the reference employee
Ensure the care of all products and materials in the stockroom, collaborating with the store team
Support the Store Manager in managing all activities related to the annual closure, category flash inventories and fiscal annual inventory
Key Requirements
Previous at least 5 years of experience in fashion/luxury retail
In‐depth product knowledge of women's universe, either RTW, shoes and accessories
Experience in training the team, empowering and motivating
Results‐driven and customer‐focused
Strong communication skills (verbal, in person, via email, SMS, etc.)
Strong attention to detail
Available to work over weekends, public holidays and outside normal working hours
Knowledge of Russian will be a plus
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