Job Purpose: Key account management for a defined set of customers across the entire Azienda riservata portfolio, focusing on the largest accounts.Responsible for maximizing associated lines of revenue, profit and potential lines of business by managing and developing face to face customer relationshipsResponsibilities:Develops a cross-section of large and/or strategic accounts with several changing variables and complexity (incl. growth opportunities., account planning, digital platforms etc.)Be seen as a trusted advisor by proactively maintaining strategic relationships with key decision makers through face to face customer visitsForm strategic plans to develop and execute against current business and drive growthDemonstrates a consistent ability to negotiate high level/high value customer opportunity engagements successfully.Discover and exploit incremental business through excellent customer relationshipsCoordinate the engagement of internal resources through strong leadership and relationships with internal sales, sales operations and the specialist Business Units (SBU’s)Identifies project opportunities together with BDMOrchestrating board level engagement activity that clearly addresses overall business objectives and multiple objectives.Delivers value to customer whilst maintaining expected levels of margin return against balanced product mixIdentify customer needs and problems and look to resolve or escalate to the relevant business unitsGather customer insights through profiling and analysing the account set, creating and taking actions to maximise opportunitiesEnsure timely and accurate completion of essential reporting, profiling and general administration within Azienda riservata systems, including CRMDrive usage of Azienda riservata’s e-commerce tool (InTouch) by effectively promoting its benefits with customers Maintain and improve customer Service Level AgreementsCreates high impact value propositions for 'C' level discussions and decision making processes.Knowledge