Guest Experience Specialist
Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced environment where no two nights are the same?
We're looking for a skilled Guest Experience Specialist to join our team. As a key member of our night operations, you will be responsible for ensuring that our guests feel welcome and valued throughout their stay.
Your primary focus will be on providing seamless service to our guests, from checking in to checking out. You'll work closely with our front-of-house teams to ensure that every guest receives a personalized experience that meets their unique needs.
This role requires someone who is highly organized, able to multitask, and has excellent communication skills. If you're a people person who enjoys working in a dynamic environment, we'd love to hear from you.
* You will be the face of our hotel, greeting guests, and handling check-ins and check-outs with a smile.
* You will be responsible for ensuring that all guest requests are met promptly and efficiently.
* You will work closely with our night manager to ensure that the hotel runs smoothly and that any issues are resolved quickly.
* You will be expected to maintain a high level of product knowledge and be able to answer questions about our hotel and its amenities.
* You will be responsible for handling cash and credit transactions accurately and efficiently.
* You will be expected to work a variety of shifts, including evenings, weekends, and holidays.
What's in it for you...
We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth. You will have the chance to work in a fast-paced and dynamic environment, meet new people, and develop your skills and knowledge.
We value our employees and strive to create a positive and inclusive work environment. We believe in recognizing and rewarding outstanding performance and contribution.
We're an equal opportunities employer and welcome applications from all qualified candidates. If you're a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we'd love to hear from you.