PVinventions group is an international group which employs more than 600 employees around the world, and manages 7 production sites located in Belgium, France, Italy, Argentina, China, and South Africa. /p pCreated around the passion for wine, the group already protects 1 in 7 bottles of wine around the world, and has the ambition to become the most innovative, sustainable, and reliable supplier in its sector. /p pThe group bases its success on respect for simple values: proximity to customers, support for local entrepreneurship, innovation, taste for teamwork, sustainable development, and long-term responsibility. The human element is a driving force in the DNA of the group, which focuses on the trust, autonomy, and development of its employees. /p pbr/ppPosition to be filled /ppMember of a team, the customer service agent guarantees a good commercial relationship: /pulliWorking with the sales team to follow up the customer. /liliProviding a quick response to customer questions to resolve their problems effectively. /liliContributing more broadly to customer retention and loyalty. /li /ulpbr/ppSkills /pulliBe quickly independent. /liliTeam player /liliReactivity and proactivity /liliHave a good level of oral and written expression /liliDemonstrate adaptability /liliGood resistance to stress /liliKnow how to make decisions, be resourceful /liliBe organized and rigorous /liliHave a sense of service /li /ulpbr/ppNeeds /pulliEnglish and Italian required, good oral and written level /liliMastery of IT tools and possibly an ERP would be a plus /liliExperience required: 2 years in equivalent position /liliFunction level: Junior or senior /li /ulpbr/ppTasks and function /pulli E-mails, calls (respond to various requests from customers, salespeople, internal services). /liliManagement of orders from registration to invoicing. /liliCustomer relationship management: email, phone /liliChecking the availability of products and production in connection with the different storage sites /liliMonitoring deliveries in conjunction with carriers /liliClaims management /liliMonitoring payments in collaboration with accounting department /liliInterface between the different contacts (customers, sales, logistics, accounting, production quality, marketing, etc.) /liliProvides additional commercial support for order management. /li /ul