We are seeking digitally experienced and helpful individuals to join our diverse team of Operations Agents. You will be responsible for communicating booking updates with our key excursion & transfer suppliers and destination teams to ensure smooth Service Delivery operations. Requirements: Right to work in Italy Fluent in Italian and English; additional European languages are advantageous About Our Offer: Competitive salary package 1-2 days off per week 40 working hours per week Paid training days, plus free access to TUI Learning Hub, Skills Academy, and language lessons Participation in charity and sustainability initiatives like TUI Care Foundation Seasonal or permanent contracts with growth opportunities About You: Excellent communication skills in English and Italian Strong organizational skills and ability to work in a fast-paced environment Experience in leisure and tourism industry preferred Flexible working hours including shifts from Monday to Sunday Problem-solving skills and adaptability to digital culture Team player with the ability to prioritize workload The Job: Manage hotel and land service reservations for groups and individuals Handle last-minute operational changes and reservations Ensure reservations are detailed and timely for suppliers Input reservations into the system accurately Send documents and vouchers to clients Manage pre-payments and monitor financial transactions Resolve daily operational issues and assist clients on-site Recheck reservations daily and update booking positions Contract local guides At TUI, we embrace diversity, equity, and inclusion, encouraging everyone to come as they are because our potential is limitless. TUIDestinationJobs TUIJobs LetsTUIit J-18808-Ljbffr