Ph3Marketing Customer Support Representative (Italian English) /h3 pbJob Title: /b Marketing Customer Support Representative (Italian English) /p pbLocation: /b Lisbon, Portugal (On-site) /p pbStart Date: /b 29 January 2026 /p pbWorking Hours – Initial Schedule (Phase 1): /b /p ul liMonday to Sunday /li liOperating hours: 07:00 – 19:00 /li liRotative shifts: 07:00 – 16:00 / 10:00 – 19:00 /li /ul pbLater Phase (TBC by client): /b /p ul li24/7 Rotative Shifts /li li2 Rotative Days Off /li /ul h3Languages Required /h3 ul liItalian: C1 / Native level /li liEnglish: B2 level or higher /li /ul h3Role Overview /h3 pYou will provide B2B customer support to advertisers using the company’s advertising products. The role focuses on product troubleshooting, advertiser education, and customer experience, delivered via email and chat channels. This position requires strong communication skills, problem‑solving abilities, and a customer‑centric mindset. /p h3Key Responsibilities /h3 ul liActively contribute to initiatives that improve service quality and overall user experience /li liHandle end‑to‑end product troubleshooting and advertiser support /li liManage case volumes across email and chat channels /li liOwn customer queries and drive resolution by collaborating with internal Product Operations and Engineering teams /li liResolve generic, technical, and product‑related issues /li liEnsure high Customer Satisfaction (CSAT) by providing timely updates and clear communication /li liMaintain adherence to service level agreements (SLAs) and productivity targets /li liPartner with internal technical specialists to educate advertisers on product features and common issues /li /ul h3Compensation Benefits /h3 ul liBase Salary: €1,000 (for 14 months) /li liMeal Allowance: €7.63 / day /li liHealth Insurance: Available from day 1 (employee contributes monthly; free after 6 months of contract) /li liWelcome Bonus: Paid over 12 months during the first year (conditional on 6% unjustified absenteeism in the month prior to payment) /li liRetention Bonus: From December onwards, no retention bonus for Search Engine and Website Solutions projects /li liNote: Welcome Bonus is not part of the fixed salary and depends on meeting attendance conditions. /li /ul pbRelocation Support: /b If interested, send your English CV to /p /p #J-18808-Ljbffr