About LetzFair At LetzFair, we’re transforming the way people connect and experience events, trade shows, and business networking through our smart and scalable
SaaS platform. We provide a powerful,
AI-powered networking and matchmaking
platform
designed to enhance the experience of
events, congresses, trade shows, and
professional communities. We are committed to delivering
innovative solutions to our clients,
including event organizers, exhibition managers, congress producers, and community leaders, while
ensuring a first-class customer
experience at every stage.
We’re growing fast and expanding across Europe. To support this growth, we’re looking for a
Customer Success Account with excellent English skills, a passion for technology, and a customer-centric mindset. You will join our dynamic team and play a key role in building strong, long-lasting relationships with our clients. We are seeking someone who is
analytical, data-driven, and tech-savvy, with excellent communication and interpersonal skills, strong problem-solving abilities, and the ability to manage projects independently. Motivation, creativity, initiative, and critical thinking are essential.
What you will do As a
Customer Success Account
at LetzFair, you will be the main point of contact for our clients, helping them unlock the full potential of our platform. Your responsibilities will include: Supporting clients in managing the platform (note: this is not a development role, no coding skills are required).
The role will involve working with numerous international clients from different countries, for whom English will be the main language of communication. Managing the full client lifecycle, from onboarding to renewal, while building and maintaining strong relationships with high-profile stakeholders. Ensuring
clear communication and timely responses
to client requests and issues. Collaborating
with internal teams, especially product and development, to ensure customer satisfaction. Contributing to the
design and implementation of strategies
to enhance the customer experience and optimize internal processes. Creating and managing regular r eports and analyses
to support the sales team in developing and optimizing strategies.
What we are looking for At least
3 years of experience
in roles requiring strong digital hard and soft skills. Proficiency with
Project Management tools
(e.g., Asana, Trello). Fluency in English, both written and spoken. Excellent i nterpersonal and active listening skills,
with the ability to build trust and manage professional relationships effectively. Strong familiarity with digital platforms, SaaS tools, and emerging technologies (AI, apps, algorithms). A plus : proficiency in Spanish, German, or another European language, and interest/experience in the events industry.
What we offer A
fast-growing company
with exciting career opportunities. A
dynamic and innovative environment
where your ideas truly matter. Direct collaboration with leadership and a
real impact
on company strategy. A feedback-driven, collaborative team with a
growth mindset. Clear career development paths within the organization. Benefits : meal vouchers, continuous training, smart working. Compensation : Annual gross salary range €27,000 - €35,000, with individual OTE (on target earnings) and company performance bonuses.
Ready to join us? Send us your CV along with a short introduction explaining why you are the right fit for this role. Join us in shaping the future of events.
LetzFair is waiting for you!
LetzFair is an equal opportunity employer. We welcome applications from individuals of all genders, ethnicities, sexual orientations, abilities, and backgrounds.