Job Summary:
We are seeking an experienced
Senior Field Technician
specialized in
BESS (Battery Energy Storage Systems)
, focusing on
PCS (Power Conversion Systems)
and
Lithium Battery Systems
. This role includes overseeing the installation, commissioning, troubleshooting, and maintenance of energy storage systems in
C&I; (Commercial & Industrial)
,
Utility Scale
, and
RESS (Residential Energy Storage Systems)
environments.
The Senior Field Technician will also support
spare parts management
,
call center technical assistance
, and
technical training
activities. This includes delivering training sessions for customers and internal staff, as well as contributing to the development of
technical procedures
and
training documentation
.
Key Responsibilities:
1. Technical Operations:
Lead installation, commissioning, and troubleshooting of
PCS
,
Lithium Battery Systems
, and
BESS/RESS
solutions.
Conduct functional tests, performance monitoring, and system diagnostics.
Ensure project milestones are completed in line with company standards and customer expectations.
2. Spare Parts & Inventory Management:
Collaborate with the
Warehouse Manager
to manage spare parts, including receiving, inspection, and allocation.
Ensure the correct use and availability of critical components during field operations.
Provide feedback on parts consumption and inventory optimization.
3. Team Supervision:
Supervise and coordinate field technicians during commissioning, maintenance, and troubleshooting tasks.
Provide technical mentoring, on-site guidance, and team performance evaluation.
4. Call Center Technical Support:
Participate in
call center support
for technical troubleshooting and remote diagnostics.
Collaborate with the
Help Desk
team to resolve advanced technical cases.
Act as the technical escalation point for complex issues.
5. Customer Support & Communication:
Serve as the primary technical contact for customers during field operations.
Provide detailed explanations of system performance and troubleshooting steps.
Ensure a high level of customer satisfaction through professional service delivery.
6. Reporting & Documentation:
Prepare technical reports, including diagnostics, repair logs, and commissioning records.
Ensure accurate completion of service records, inspection forms, and checklists.
7. Training & Technical Procedure Development:
Conduct technical
training sessions
for customers, service partners, and internal teams.
Actively contribute to the development of
training materials
and
technical procedures
for installation, maintenance, and troubleshooting.
Support the continuous improvement of training content by integrating field experiences and lessons learned.
8. Compliance & Safety:
Ensure compliance with HSE (Health, Safety, Environment) standards and safety policies.
Conduct on-site safety inspections and maintain proper tool and equipment handling procedures.
Requirements:
Education & Certification:
Diploma or degree in
Electrical Engineering
,
Energy Systems
,
Mechatronics
, or related technical fields.
Professional skills in
BESS/PCS/RESS
installation, maintenance, and commissioning.
Experience:
Minimum
5-7 years
of experience in field service related to
BESS/PCS/RESS
systems.
Proven experience leading commissioning and maintenance projects on
C&I;
and
Utility Scale
systems.
Experience in training delivery and procedure development is highly desirable.
Chinese and English is a must.
Technical Skills:
Strong knowledge of
PCS
,
BESS
, and
RESS
technologies, including grid compliance.
Ability to read and interpret
technical blueprints
,
wiring diagrams
, and
control schematics
.
Familiarity with
SCADA systems
,
EMS (Energy Management Systems)
, and
monitoring platforms
.
Experience in
inventory management
and
spare parts logistics
.
Proficiency in
technical writing
and
training content development
.
Soft Skills:
Strong
leadership
and
team management
abilities.
Excellent
communication skills
for delivering training and technical explanations.
Problem-solving
and
critical thinking
skills to manage complex technical challenges.
Adaptability
to changing project environments and deadlines.
Work Environment:
Frequent travel to various project sites.
Field-based environment with exposure to
industrial
and
outdoor conditions
.
Ability to work in
confined spaces
,
elevated platforms
.
On-call availability
during critical project phases and emergencies.