The Green Recruitment Company is seeking a Field - After-sales Engineer to provide technical support for field and remote service activities, working with clients and stakeholders to resolve issues related to Battery Storage Systems.
Key Responsibilities:
1. Oversee and perform all on-site technical tasks, including commissioning, preventive, scheduled, and corrective maintenance.
2. Focus on resolving post-sale issues efficiently, reducing system downtime, and ensuring quick recovery through effective communication and information sharing with customers.
3. Monitor and assess product performance by collaborating with the monitoring team to analyze operational data from BESS systems, coordinating with HQ and the EU technical team.
4. Identify and propose technical solutions in collaboration with the HQ team to ensure prompt system fault resolution.
5. Participate in field activities such as system commissioning, troubleshooting, and routine maintenance.
6. Support the help desk team with technical support calls and manage the ticketing system.
7. Work under the guidance of the HSE Manager to assess risks and approve operational procedures aligned with HSE standards and regulations.
8. Manage the spare parts list, addressing obsolescence, ensuring compatibility, and collaborating with LATAM and HQ teams; maintain stock, monitor consumption, and plan supply chain logistics.
9. Ensure local teams and service partners have the necessary tools and spare parts for continuous operations.
10. Coordinate with the Technical and Training teams to uphold high service quality standards during field operations.
11. Collaborate with local service teams, including managers, technicians, and partners, for effective technical support.
Required Skills & Qualifications:
1. Electrical certification, degree, or equivalent recognized by national regulations.
2. Hands-on experience with basic electrical tools (e.g., multimeter, torque wrench).
3. Ability to read and interpret electrical diagrams; relevant technical education or work experience preferred.
4. Minimum of 2 years on-site experience with BESS systems, electrical installations, wiring, and commissioning.
5. Proficiency in English (spoken, written, listening, reading), including writing technical manuals.
6. Valid driver's license and willingness to travel.
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