We are seeking digitally experienced and helpful individuals to join our diverse team of Operations Agents.
You will be responsible for communicating booking updates with our key excursion & transfer suppliers and destination teams to ensure smooth Service Delivery operations.
Requirements:
* Right to work in Italy
* Fluent in Italian and English; additional European languages are advantageous
About Our Offer:
* Competitive salary package
* 1-2 days off per week
* 40 working hours per week
* Paid training days, plus free access to TUI Learning Hub, Skills Academy, and language lessons
* Participation in charity and sustainability initiatives like TUI Care Foundation
* Seasonal or permanent contracts with growth opportunities
About You:
* Excellent communication skills in English and Italian
* Strong organizational skills and ability to work in a fast-paced environment
* Experience in leisure and tourism industry preferred
* Flexible working hours including shifts from Monday to Sunday
* Problem-solving skills and adaptability to digital culture
* Team player with the ability to prioritize workload
The Job:
* Manage hotel and land service reservations for groups and individuals
* Handle last-minute operational changes and reservations
* Ensure reservations are detailed and timely for suppliers
* Input reservations into the system accurately
* Send documents and vouchers to clients
* Manage pre-payments and monitor financial transactions
* Resolve daily operational issues and assist clients on-site
* Recheck reservations daily and update booking positions
* Contract local guides
At TUI, we embrace diversity, equity, and inclusion, encouraging everyone to come as they are because our potential is limitless.
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