Marni is looking for its Boutique in Venice for an In Store Client Developer and Deputy Store Manager. We are committed to creating empowering, emotive, and everyday designs that allow our customers to express themselves authentically on every occasion.About You
Act as a role model, leading by example under any circumstances.Take actions and ownership, ensuring the appropriate client experience for all visitors while aiming to be a leader with a passion for helping others grow.A powerful communicator, handling your colleagues and clients with personal care and empathy.Responsible, courageous with ideas, resilient and authentic in your approach.Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients.Being a master at storytelling and at the art of asking engaging questions.Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients.
Key Responsibilities
Leading a team to transform each client experience into magical moments by creating a hand‐crafted experience to drive individual and team objectives.Responsible for achieving the commercial targets through an efficient and effective organization of the team and a successful management of the product.Contribute to improve the commercial performance through the technical knowledge of the product, the numerical analysis of sales and stocks, the rotation of the product and the supervision of replenishment and visual equipment.Coach and provide feedback to the team as necessary to ensure all clients are given the highest standard of experience.Drive the omni‐channel experience in store and use digital resources to communicate whenever face‐to‐face is not possible.Empower, develop, motivate, and work alongside the team to drive results through delivering an elevated customer experience.Build a client book through establishing client relationships to drive additional traffic and create client engagement.Support the Store Manager in driving the store strategy to achieve the best sales performance, by understanding client desires and creating a hand‐crafted 360° experience for the client.Actively contribute to the development and implementation of business action plans to enhance sales for each product category and client tier segment.Leading by example, demonstrate best in class sales and self‐leadership by playing an active role on the selling floor to provide excellent and specialised customer service and develop meaningful and loyal client relationships through CRM initiatives.Guarantee the efficiency and effectiveness at floor level in terms of clientelling, display, merchandise, cleanliness, grooming, etc., taking action to solve problems with positive outcomes.Build and maintain relationships with fellow advisers by instilling a sense of belonging and a positive, passionate, forward‐thinking mindset.Supervise the state of the stockroom and of the related stockpile, ensuring they are in line with the sales potential, coordinating the related team and keeping the Store Manager informed of adjustments.Optimise stock management and verify that goods handling is suitable for the sales process, collaborating with the reference employee.Ensure the care of all products and materials in the stockroom, collaborating with the store team.Support the Store Manager in managing all activities related to the annual closure, category flash inventories and fiscal annual inventory.
Key Requirements
Previous at least 5 years experience in fashion/luxury retail.In‐depth product knowledge of women's universe, either RTW, shoes and accessories.Experience in training the team, empower and motivate.Results‐driven and customer focused.Strong communication skills (verbal, in person, via email, SMS, etc.).Strong attention to detail.Available to work over weekends, public holidays and outside normal working hours.Knowledge of Russian will be a plus.
#J-18808-Ljbffr