Pstrongillycaffè /strong is a Company founded in Trieste in 1933 with the mission to offer the best coffee to the world. We are globally recognized for our dedication to quality, innovation, and sustainability. /ppWe are currently seeking a strongQuality Promoter – HoReCa Channel /strong (strongEmilia Romagna /strong) to join our strongGlobal Sales Department /strong. This strategic role will be responsible for developing illy’s quality strategy for the Horeca channel on the local market focusing on maintaining a market positioning in line with the business goals, across the assigned region. /ppbr/ppstrongKey Responsabilities: /strong /pp• strongEnsure product and service quality /strong: monitor and ensure that preparation procedures meet company quality standards. /pp• strongTechnical and sales training /strong: conduct training sessions for customers and employees on the correct use of machines and optimal product management. /pp• strongAfter-sales support /strong: provide timely and professional technical assistance, either directly or by coordinating maintenance activities, resolving any quality issues and improving customer satisfaction. /pp• strongMonitoring and reporting /strong: gather feedback on machine operation and the quality of the coffee produced, prepare reports, and propose improvements. /ppbr/ppstrongRequirements: /strong /pp• Excellent communication skills. /pp• Customer service and consulting skills. /pp• Ability to work independently and in a team. /pp• Problem-solving and emergency management skills. /pp• Dynamism, flexibility, and adaptability. /pp• Education and training experience. /pp• Experience in the coffee industry. /pp• Knowledge of coffee machines. /ppbr/ppstrongillycaffè is a Certified B-Corp /strong, committed to building a diverse and inclusive workplace that creates positive impact for people, communities, and the planet. /p