Join us asPre-Opening Hotel Manager Benvenuti a The Usual, an international and innovative hotel group that is committed to transform the hospitality industry into positive experiences for our guests, colleagues, and local communities. We are bringing travel as a force for good to Florence, with our first The Usual hotel outside the Benelux, planned to open in Q1 2027. The hotel will introduce a new hospitality experience, offering a wide range of modern services for high-end travellers, including guest rooms, a restaurant, a wine bar, and other vibrant hotspots. This is your chance to join a purpose driven hotel brand before opening. Are you an experienced leader, who is strong in building and leading teams that can deliver top-notch service while having fun together? Be you with usWe believe in a new way of travelling, where all people feel welcome, connected and inspired to live more consciously, without sacrificing style or a great time together. We want to redefine hospitality and encourage conscious travel where sustainable choices are prioritized by offering fun, inclusive and mindful hotel experiences.
A hotel under construction with a focus of design and sustainability, that will offer 80 guest rooms, a lively new concept of wine bar with small Tuscan dishes, a library and amenities including fitness, art space and a lush inner courtyard.
Together with our office colleagues, you will build your team and position The Usual as the new sustainable, lifestyle hotel and F&B hotspot. You will put processes in place and set standards without losing the unique character of a lifestyle brand. After opening, you will oversee the daily hotel operations, restaurant and wine bar. Lead the successful pre-opening and opening of The Usual Florence, ensuring a seamless launch across operations, team and guest experience;
Drive best-in-class guest experience and service excellence, positioning the hotel among the leading hospitality destinations in Florence;
Own and drive the overall financial performance of the hotel, with full accountability for Revenue, GOP, EBITDA, ADR and RevPAR;
Build, inspire and lead a high-performing team culture, focused on ownership, energy and exceptional guest service;
Position The Usual Florence as a leading lifestyle and F&B destination, staying ahead of local trends and building strong community and brand relevance;
Ensure full compliance with all regulatory requirements, including health & safety, HACCP, fire safety and local legislation;
Act as the face of the hotel, building strong relationships with guests, partners, local community and key stakeholders.
What you'll bring to the tableWe are looking for a commercially driven and people-focused hospitality leader who thrives in building something from the ground up. As Hotel Manager, you combine strong operational expertise with a sharp commercial mindset and a natural ability to lead and inspire teams.
You have a proven track record in leading hotel operations end-to-end, with full accountability for guest experience, team performance and financial results. Significant experience in a senior leadership role within hospitality (e.g. Hotel Manager, General Manager or Director of Operations), including proven managerial experience in the F&B industry and coordinating hotel, restaurant and wine bar teams
Proven end-to-end responsibility for hotel and restaurant performance, including operations, team leadership, guest experience and financial results
You have successfully led or played a key role in a hotel pre-opening - this is a must for this position
A proven track record of building teams, operational structures, and training programmes from the ground up, ensuring high-quality delivery across hotel, restaurant, wine bar, and overall F&B services for guests and clients.
Leadership & cultural fit
Proven ability to build, inspire and lead high-performing teams in a dynamic hospitality environment
Strong focus on service excellence, with the ability to translate brand vision into an exceptional guest experience
Strong affinity with lifestyle hospitality and concept-driven hotels
Solid experience with F&B operations, with a clear understanding of F&B as a key driver of both guest experience and profitability.
Experience working in Italy or a strong understanding of the Italian hospitality market
Italian language skills
Experience with international lifestyle hospitality brands.
Please note you must be fluent in English and legally allowed to work in Italy to be eligible for this position.
22 holidays to relax and unwind throughout the year.
Pension contribution to take care of your old days.
The unique opportunity to join a hotel pre-opening and set the foundations for our beautiful new location.
Contribution towards your commuting travel costs.
Join us for get-togethers with food and beverages to strengthen those connections.
Discount for you and family while enjoying time off (relax, eat, sleep, meet, and play) in our hotels.
We don't believe in a one-size-fits-all approach - we want to hear about your passions and help you build a career that fits your needs! To make sure everyone on our team can get to know you, please send your CV and motivation in English.
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