Leading financial services multinational is looking for a Technical Account Manager who will be responsible for ensuring the successful deployment, operation, and ongoing support of the company's trading software solutions.
Client Details
Leading financial services multinational
Description
- Client System Management and Support
- Serve as the primary technical and functional contact for all client-related inquiries, incidents, and requests.
- Oversee the deployment, configuration, and operational setup of trading software in client environments.
- Perform or coordinate system monitoring, troubleshooting, and maintenance to ensure optimal performance.
- Manage upgrades, patches, and release rollouts, ensuring minimal disruption to client operations.
- Liaise with clients regarding release scope, content, and delivery schedules, ensuring clarity on dependencies and outcomes.
- Conduct post-implementation follow-ups, including release status reporting and client communications.
- Assist in defect resolution, gathering client input and facilitating coordination with Development and Quality Assurance teams.
- Join incident and issue resolution calls when required, ensuring efficient communication and follow-up.
- Coordinate integration activities with external vendors and trading venues, planning dependencies and avoiding operational bottlenecks.
- Participate in DR/BCP test planning and execution across venues and client systems.
- Ensure all client interactions are handled with professionalism, accountability, and responsiveness.
- Document system configurations, operational workflows, incident resolutions, and client-specific processes for knowledge sharing and audit purposes.
- Quality, Accountability, Efficiency, and Compliance
- Guarantee high standards of service delivery, ensuring all client environments are compliant, and efficient.
- Maintain accountability for assigned clients, ensuring compliance with deadlines, SLAs, and company policies.
- Uphold confidentiality of client configurations, operational data, and proprietary information.
- Apply practices in change management, version control, and system maintenance in coordination with Development and DevOps.
- Standardize and document recurring support procedures to increase efficiency and reduce risk.
- Ensure that client-related changes and activities comply with regulatory, operational, and security standards.
- Promote a culture of responsibility, professionalism, and continuous improvement within the technical account management function.
- Provide regular updates and report activities to management.
- Collaboration and Client Success
- Collaborate closely with Product Owners, Developers, Quality Assurance, DevOps, and Application Management & Support teams to ensure seamless communication and problem resolution.
- Translate client feedback and business needs into actionable improvements, feature requests, and roadmap priorities.
- Support the prioritization of product roadmap items, ensuring internal and external alignment on strategic development.
- Work with the Sales and Pre-Sales teams to support client demonstrations, proof-of-concept sessions, and technical workshops.
- Build and maintain trusted relationships with clients through proactive communication, transparency, and support delivery.
- Ensure client satisfaction by maintaining stable, performant, and bug-free operations.
- Coordinate and facilitate regular client meetings for issue tracking, status reporting, and continuous relationship strengthening.
- Represent the company with professionalism, empathy, and technical credibility in all client interactions.
- Maintain clear and consistent communication channels across departments to ensure alignment on client priorities, escalations, and delivery expectations.
- Leadership, Growth, and Continuous Improvement
- Lead by example, demonstrating accountability, autonomy, and commitment to product quality and client success.
- Share expertise, practices, and troubleshooting techniques with peers and junior team members.
- Identify process improvement opportunities and propose innovative solutions to optimize efficiency and service delivery.
- Be informed on emerging trends in trading technology, software deployment, and system operations.
- Participate in internal improvement projects focused on scalability, reliability, and customer experience.
- Contribute to the continuous refinement of support procedures, documentation standards, and client engagement models.
- Demonstrate a continuous learning mindset and commitment to professional growth within trading technology and financial systems.
Profile
- BSC in Computer Science, Engineering or relevant field.
- 3+ years of professional experience in Technical Account Management, Application Support, or other client-facing technical roles.
- Proven experience in fintech, trading systems, or financial software environments preferred.
- Strong technical understanding of software deployment, system configuration, networking, and application monitoring.
- Familiarity with APIs, SQL databases, Linux/Windows environments, and incident management tools (e.g. JIRA, ServiceNow).
- Understanding of trading workflows, market connectivity, and operational risk management principles.
- Strong problem-solving and analytical skills, with attention to detail and process efficiency.
- Excellent communication and interpersonal skills, with a client-first and service-oriented mindset.
- Demonstrated autonomy, accountability, and ability to perform effectively under pressure.
- High commitment to deadlines, product quality, and service reliability.
- Team-oriented, professional, and collaborative approach.
- Fluency in English and Italian (written and spoken).
- Strong commitment to confidentiality, compliance, professionalism, and continuous learning.
Job Offer
- International work environment
- 10 days of working from home
- Competitive salary
- MBO