Job ID: | Amazon UK Services Ltd.
Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.
Key Job Responsibilities
Create, oversee, and drive a culture of safety and wellbeing
Analyse and implement changes to keep quality and productivity at a consistently high level
Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
Work collaboratively with management-level colleagues to standardise shift practices
A Day in the Life During a shift at one of our sites, your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including routine team management, daily operational responsibilities, process improvement, and wide‑scale operational contingency tasks. You’ll also act as a role model and mentor to new managers.
About the Team Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third‑party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.
Our team is people‑focused and supportive, with 24/7 shifts in most of our locations. In addition to the ‘under the roof’ associates who process millions of products for dispatch, our ‘on the road’ people work with Amazon Flex— a network of delivery contractors. We continually raise the bar for customer experience with new, innovative delivery services, aim to reduce our carbon footprint, and support our portfolio of electric vehicles and technology.
Basic Qualifications
A degree
Relevant experience in people management
Relevant experience communicating with a wide range of stakeholders, including peers and leadership
Relevant experience using data or anecdotal evidence to influence business decisions
Advanced proficiency in verbal and written English and local language
Preferred Qualifications
Experience working with Lean, Six Sigma and Kaizen techniques
Experience working in another logistics environment
Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
Equal Opportunities Amazon is an equal opportunities employer and does not discriminate on the basis of protected veteran status, disability, or any other legally protected status. We value and support diversity, equity, and inclusion in our workforce. If you need a workplace accommodation or adjustment during the application and hiring process, please visit Amazon’s accommodations page.
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