Overview
bioMérieux Italia S.p.A. — Sales Administration Coordinator
Responsibilities
* Ensure on-time and in-full delivery to customers (hospitals, laboratories, industrials) and meet any specific order requirements.
* Provide extended responsibilities in team coordination, change anticipation, continuous improvement actions, issues mitigation, with leadership and interaction with other key functions of the subsidiary (Sales, Marketing, Finance, etc.).
* Contribute to the following topics: customer orders efficient management; after orders are registered by the Shared Service Center, correct unclear or rejected orders by interacting with other internal departments and customers.
* For customer-specific requests, ensure we can meet the promise and perform necessary corrections to process the order correctly.
* Co-lead the weekly allocations process for products in back-order, in partnership with Marketing and Sales; handle allocations when products are stock-out.
* Mitigate impacts to customers in case of supply chain issues by coordinating Sales, Marketing, and Finance to achieve optimal delivery efficiency.
* Maintain customer master data: creation and updates in the system to avoid mismatches causing delivery delays.
* Manage customer calls and emails; handle customer complaints by registering complaints in our system (SAP) using dedicated templates.
* Oversee management of credit notes in relation to the Supply Chain area.
* Identify areas of improvement to reduce the number of complaints and activate action plans to correct issues.
* Performance indicators: support collection and monthly compilation of KPIs.
* Continuous improvement: initiative to constantly improve the reliability and quality of our customer promise; participate in meetings with customers, key users, SSC or Subs to implement new processes or solve recurring issues.
* Anticipate changes and non-routine events; coordinate team members to address novelties; update quality procedures when required.
* Customer supply team animation and coordination for optimized efficiency.
* As part of the Adriatic cluster, provide some support for similar topics to the Greek subsidiary and distributors in various countries.
Education and experience
* University Degree
* Several years of experience in customer service, or in a customer-facing position
Competencies
* Good command of English, working daily with teams located in various European countries
* Tools: excellent knowledge of Outlook or equivalent mailbox; good knowledge of Excel, PowerPoint, Word
* Ability to lead team members towards continuous improvement, and maintaining a positive team spirit
* Knowledge of SAP is a significant plus for the position
* High rigor and precision
Soft skills
* Ability to multi-task and efficiently manage time
* Ability to work under pressure in a quick and demanding environment
* Strong customer service mindset: customer-satisfaction driven
* Collaborative; able and keen to work within a team
* Strong proactive communication skills (with customers and within the team)
* Action-oriented, issue-solving, and driven to deliver; focused on results with determination and resourcefulness
* Curious and willing to learn; open-minded and proactive in supporting organizational development
Travel
* Occasional customer visits in Italy (3 times a year)
* Possible yearly travel to corporate headquarters in Lyon, France, or to the Greek subsidiary
About bioMérieux
Working at bioMérieux means being involved long term with a pioneering, visionary and growing company that offers a stimulating and inspiring environment.
Our internal mobility policy offers opportunities for each of our 13,000 employees to blossom throughout their career, while respecting individual talents and development.
At bioMérieux, over 200 professions—scientific and non-scientific—offer employees the chance to broaden their expertise and develop cross-functional careers in an international company that brings together talents from diverse backgrounds.
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