Experteer OverviewAs a Key Account Manager, you manage a defined set of major customers across the TD SYNNEX portfolio to maximize revenue, profitability, and strategic opportunities. You act as a trusted advisor, driving growth through cross-functional collaboration and high-level engagements with decision-makers. You develop strategic plans, negotiate high-value opportunities, and ensure strong relationships and service levels. This role combines account planning, digital platforms, and executive-facing value propositions to shape business outcomes.Retribuzione / BenefitsDevelop and manage large/strategic accounts with growth opportunities and complexityMaintain strategic relationships with key decision makers through face-to-face visitsCreate and execute strategic plans to drive current business and growthNegotiate high-value customer engagements successfullyIdentify incremental business through strong customer relationshipsCoordinate internal resources across sales, operations, and SBUsIdentify project opportunities with Business Development ManagementLead board-level engagement addressing business objectivesDeliver value with margin-conscious product mixIdentify customer needs and elevate when needed to relevant unitsProfile and analyze accounts to maximize opportunities and gather insightsEnsure timely, accurate reporting and administration in TD SYNNEX systems (CRM)Promote and drive usage of InTouch e-commerce tool with customersMaintain and improve customer Service Level AgreementsCreate high-impact value propositions for C-level discussionsArticulate objectives and outcomes for strategic, multi-stakeholder engagementsResponsabilità6+ years of industry or direct customer experienceNumerate with strong numerical skillsExpert knowledge of services programs across multiple brandsOutstanding customer relations and communication skillsAbility to influence at C-level and act as a trusted advisorStrong presentation and negotiating skills with a strategic mindsetExperience with CRM systems (Compass)Experience with SAP R3 is desirable but not essentialUnderstanding of financial metrics (profit, margin, OI)Proficiency in MS Word, Excel, PowerPoint, OutlookStrategic planning capabilitiesKnowledge of product sets is an advantagePrevious IT industry experience is desirableRequisiti fondamentalielective benefits tailored to countrycareer development programson-demand courses for leadership and professional growthLife Empowerment Assistance Programdiversity, equity and inclusion initiativesonboarding program and peer communities
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