Experteer OverviewIn this role you drive service contract sales and customer satisfaction within Technogym’s Services.
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You will manage contracts, identify upsell opportunities, and support the field Sales team to ensure timely cash collection and high retention.
The position connects you with cross‑functional teams to enhance service offerings and overall fitness experience.
You’ll operate in a multinational, matrix environment and act as a key contributor to meeting 100% customer satisfaction goals.Retribuzione / BenefitsOrganize local service contract sales procedures and ensure contract accuracyIdentify upsell opportunities and help define new service productsManage end‑to‑end sales processes for contracts at risk of expiry or out of warrantyResolve invoicing queries to enable timely cash collectionEnsure retention of existing service contracts and high customer satisfactionMaintain data and systems to support sales activitiesProvide proactive support to the field Sales teamResponsabilità3-5 years’ experience in a similar roleBachelor’s or Master’s DegreeFluency in EnglishExperience in multinational companies xlwpduy with a matrix organizationKnowledge of ERP systems and database functionalities – SAP/Salesforce/ServiceMax would be a plusExperience in managing service contract terms and conditionsKnowledge of after‑sales activities, warranty costs and related management skillsExperience in managing client requests and complaintsKnowledge of sales and negotiation techniques