PbDescription /b pOperations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you’ll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow. /p h3Key job responsibilities /h3 ul liManage and develop a team of Area Managers /li liLead operational teams on a shift, deal with issues, and positively impact site performance /li liAnalyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence /li liWork closely with other support teams, including HR, Finance, Health and Safety, and Security /li liDesign and deliver initiatives across the sites to improve operational performance /li /ul h3A day in the life /h3 pYou’ll lead shifts at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site. /p pA typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be. /p h3About The Team /h3 pCustomer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably. /p pThe CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock. /p pLots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions. /p h3Basic Qualifications /h3 ul liRelevant experience in people and stakeholder management /li liAdvanced proficiency in verbal and written English and intermediate proficiency in the local language /li liRelevant experience in using data or anecdotal evidence to influence business decisions /li liRelevant experience in key areas of production and supply chains /li liA degree /li /ul h3Preferred Qualifications /h3 ul liPreferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you. /li liExperience in Lean, Six Sigma and Kaizen techniques /li liExperience in a similar logistical working environment /li liRelevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment /li /ul pAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates. /p pOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /p pbCompany /b - Amazon Italia Logistica S.R.L. /p pJob ID: A /p /p #J-18808-Ljbffr