Arlo Wynwood – Miami, FL – Full Time
Arlo Hotels, an independent lifestyle hotel, is actively seeking a dynamic Lobby Host. Are you passionate about people, driven by purpose, and clever in your approach? If so, keep reading! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more.
About Arlo Wynwood
Arlo Wynwood is located at 2217 NW Miami Court, an independent lifestyle hotel in Miami’s vibrant Wynwood district. The 217-room property features a rooftop pool, outdoor bar, lounge chairs, cabanas, and a multi-functional entertainment area. Arlo continues to bring art and culture to the neighborhood with collaborations with local artists.
Responsibilities And Authorities
* Always treat guests with courtesy and respect in a variety of situations
* Honesty & Integrity
* Connect with guests on a daily basis, provide exceptional customer service and create memorable experiences
* Respond to guest complaints promptly and professionally
* Report guest concerns or comments to the Front Desk Supervisor/Duty Manager
* Establish and develop long‑term customer relationships, providing value and profitability
* Enhance guests’ stay by creating an inviting atmosphere
* Coordinate and multi‑task job duties in an active environment
* Assist with summoning the third‑party valet service to park guests’ vehicles
* Assist with summoning cabs for guests and clients
* Maintain eye contact with guests
* Use guests’ names during conversation
Greeting and Welcoming Guests
* Always greet guests in a friendly manner
* Speak in clear and discreet sentences
* Position self at the main entrance to open and hold the door for all guests entering and leaving the building
* Open vehicle doors and greet guests
* Use guests’ names whenever possible and maintain a professional demeanor at all times
Check In and Out Services
* Assist guests with kiosk check‑in
* Enter information such as arrival alerts and messages
* Correct inaccuracies and discrepancies on guest accounts
* Post charges to guest accounts
* Complete daily high balance checks
* Check groups and tours in and out
* Confidently sell the hotel to prospective guests by showing familiarity with guest rooms, facilities, and amenities
* Update all guest profiles with correct billing information, preferences, special requests, etc.
Luggage Assistance
* Assist arriving guests with luggage upon entering and exiting the building
* Escort guests to their room and handle luggage
* Secure and store luggage for guests
* Retrieve luggage for departing guests
* Lift luggage and use bell carts to assist guests
Arrivals and Room Moves
* Escort guests to their room with luggage
* Familiarize guests with in‑room facilities, TV, thermostat, lighting, and features in the room
* Conduct guest orientation of outlets, fitness center, general area attractions, etc.
* Coordinate with Front Desk regarding room moves
Guest Interaction
* Maintain good posture when interacting and greeting guests
* Assist and coordinate with Front Desk for any special requests
* Familiarize themselves with all VIPs and arrivals
* Assist with guest requests, errands, deliveries, etc.
General Store
* Maintain general store inventory and cleanliness
* Conduct sales within the general store
* Understand the product inventory and be able to speak to the product
* Report inventory monthly on all stock/products
Guest Services Responsibilities
* Report any guest concerns or comments to the Director of Front Office and Front Office Managers/Supervisors
* Provide concierge services to guests
* Investigate guest charges to resolve complaints
* Check messages and mail
* Book guest reservations for individuals via telephone, walk‑in, email, or fax in accordance with hotel standards and reservation scripts
* Upsell rooms where possible according to established procedures to maximize revenues
* Assist guests with luggage to and from the room when needed
* Deliver packages (mail, faxes, etc.) to guest rooms when needed
* Assist in calling and retrieving cabs for guests upon request
* Perform other duties assigned by management
Reconciliation
* Balance cash daily
* Deposit received cash in safe and return personal or individual floating bank to the issued safety deposit box
* Ensure billing and paperwork are done in accordance with accounting standards
* Handle sensitive and confidential guest material and information professionally
Cash Handling
* Accept advance deposits for guests and post them to guests’ accounts
* Make change and balance the personal or individual floating bank
Requirements
* Minimum of Hospitality, Retail, or Services related industry experience preferred
* Must be able to stand for periods of time up to 6 hours
* Efficient in computer and typing skills
* Ability to lift 50 lbs
Benefits
* Complimentary parking
* 401(k) match
* Paid holidays
* Paid time off
* Medical, dental, vision insurance
* Free meals
* Tuition reimbursement
* Training & development
* Great opportunities for career growth
We are an equal opportunity employer and prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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