PbJob Description /b /ppSupervise a technical support team, providing leadership, technical guidance, and strategic direction to ensure efficient resolution of application issues and exceptional customer service. /ppbJob Responsibilities /b /polliPromote Product Services Management department goals by selecting, motivating, and training capable team members. /liliLead the activities of the assigned Product Services Management team by communicating effectively and providing guidance to achieve department objectives. /liliUtilize current technology to gather, store, disseminate, and analyze information to support strategic decision-making. /liliUse quantitative and qualitative data from internal and external sources to create dashboards, metrics, or insights, and to identify trends or anomalies. /liliCollaborate with development teams to design business intelligence solutions. /liliImplement initiatives to minimize external threats or competition and capitalize on market opportunities. /liliParticipate in strategic planning; present insights to leadership and recommend future actions. /liliPerform related duties as required. All responsibilities noted here are considered essential functions under the Americans with Disabilities Act. /li /olpbPreferred Skills /b /pulliDeep understanding of mobile and web applications. /liliStrong analytical and problem-solving skills, with advanced troubleshooting abilities. /liliFamiliarity with APIs and networking concepts (TCP/IP, DNS, firewalls). /liliKnowledge of various operating systems (iOS, Android, Windows, macOS). /liliKnowledge of different devices (smartphones, tablets, desktops). /liliExperience with ticketing systems. /liliProven ability to manage and motivate a team. /liliAbility to prioritize multiple tasks effectively. /liliExperience managing technical incidents. /liliAbility to establish and monitor KPIs for team performance. /liliCapability to develop and implement policies and procedures. /liliExcellent written and verbal communication skills. /liliAbility to make timely and informed decisions. /liliStrong commitment to customer service excellence. /liliAdaptability to changing technology and business needs. /liliExperience with HIPAA regulations. /liliFamiliarity with retail, specialty, and PBM pharmacy workflows and prescription fulfillment. /liliProven track record of achieving business objectives. /liliAbility to work independently and collaboratively in a fast-paced environment. /liliUnderstanding of the SDLC, including Agile methodologies. /li /ulpbJob Qualifications /b /pulliBachelor's Degree or equivalent education and experience. /lili6-8 years of industry experience in technical support preferred. /lili2-5 years of leadership and IT experience required. /li /ulpbTravel Requirements /b /ppMay require travel for business needs. /ppbWorking Arrangements /b /ppMay require on-call after-hours support. The position offers flexible 8-hour shifts between 7 AM and 7 PM, including weekends and holidays as needed. /ppbAdditional Salary Details /b /ppThe listed salary range or hourly rate is an estimate and may vary based on factors like location, experience, and education. Compensation details are subject to change. /ppJ-18808-Ljbffr /p #J-18808-Ljbffr