Ph3JOB SUMMARY /h3 pLeads and manages all day-to-day activities related to the sales function with a focus on building long-term value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports. /p h3CANDIDATE PROFILE /h3 pbEducation and Experience /b /p pBachelors degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related field; minimum of 5 years experience in the sales and marketing or related professional area preferably in the same role. /p h3CORE WORK ACTIVITIES /h3 h3Supporting Developing Executing Sales Strategies /h3 pWorks with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. /p pWorks with management team to create and implement a sales plan addressing revenue customers and the market for the segment led by the DOS. /p pAssists with the development and implementation of promotions both internal and external. /p h3Maximizing Revenue /h3 pProvides positive and aggressive leadership to ensure maximum revenue potential (e.g. sets example with personal booking goals). /p pRecommends booking goals for sales team members. /p h3Managing Sales Activities /h3 pbMonitors all day-to-day activities of direct reports. /b /p pApproves space release for catering to maximize revenue (DOS Group) in the absence of a Business Evaluation Manager. /p pParticipates in sales calls with members of sales team to acquire new business and / or close on business. /p pExecutes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence). /p h3Analyzing Reporting on Sales and Financial Data /h3 pAnalyzes market information by using sales systems and implements strategy to achieve propertys financial room and catering goals. /p pAssists Revenue Management with completing accurate six period projections. /p pReviews sales and catering guest satisfaction results to identify areas of improvement. /p h3Ensuring Exceptional Customer Service /h3 pDisplays leadership in guest hospitality exemplifies customer service and creates a positive example for guest relations. /p pInteracts with guests to obtain feedback on product quality and service levels. /p pMeets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g. rooms meeting facilities and equipment food and beverage) service levels execution against contract and overall satisfaction. /p pEmpowers employees to provide excellent customer service. /p pObserves service behaviors of employees and provides feedback to individuals. /p pIncorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. /p pExecutes and supports the companys Customer Service Standards and propertys Brand Standards. /p pParticipates in and practices daily service basics of the brand. /p pExecutes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program / event. /p pServes the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to the company. /p pGains understanding of the propertys primary target customer and service expectations; serves the customer by understanding their business issues and concerns to offer better business solution both prior to and during the program / event. /p h3Building Successful Relationships /h3 pDevelops and manages relationships with key stakeholders both internal and external. /p pWorks collaboratively with off-property sales channels (e.g. Event Booking Center Market Sales GSO) to ensure the property needs are being achieved and the sales efforts are complementary not duplicative. /p pWorks with Human Resources Engineering and Loss Prevention to ensure compliance with local state and federal regulations and / or union requirements. /p pAttends customer events trade shows and sales missions to maintain build or develop key relationships with GSO Managers and customers. /p h3Managing and Conducting Human Resource Activities /h3 pInterviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. /p pUtilizes all available on the job training tools for employees. /p pAt Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law. /p h3Key Skills /h3 ul liCrisis Management /li liMarketing /li liPublic Relations /li liFundraising /li liMedia Relations /li liConstant Contact /li liStrategic Planning /li liSocial Media Management /li liTeam Management /li liPublic Speaking /li liWordpress /li liWriting Skills /li /ul /p #J-18808-Ljbffr