PAt Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. /ppOur people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. /ppbAbout you and this role /b /ppWe are excited to announce an opening for the position of Senior Customer Manager. This role offers flexibility and can be performed from various locations. As a Senior Customer Manager, you will play a crucial role in managing and nurturing existing customer relationships, promoting and selling Dow products and solutions, and driving profitable business growth and innovation. /ppIn this role, you will be responsible for managing the EMEA region across Dow products’ chemistries, with an approximate value of $40 million, and coordinating the global silicones portfolio, valued at around $100 million, for our complex and geographically diverse global corporate account, Unilever. Your primary objective will be to maintain and grow the business in continuous alignment with the Global Key Customer Manager and in line with both customer and corporate strategy. /ppThis position requires extensive travel, with more than 50% of your time spent within the EMEAI region, along with occasional cross-regional travel. /ppbResponsibilities /b /pulliSupport the preparation and effective implementation of the account plan : Collaborate with the team to develop strategic plans that align with company goals and customer needs, ensuring smooth execution. /liliManage the account portfolio to achieve margin plans : Oversee existing and future sales to consistently meet and exceed margin targets. Work closely with the Global Key Customer Manager and regional teams to establish and drive the commercial strategy to deliver on business plan. /liliEnsure operational discipline : Maintain high standards in operational processes, including accurate pricing, demand forecasting, adherence to payment terms, and effective opportunity management. This ensures seamless operations and superior customer satisfaction. /liliManage supply effectiveness : Collaborate with the Supply Quality Manager and Customer Service Representatives to ensure top-class supply accuracy for the customer. Conduct Global Operations Calls with Unilever to address supply chain issues, manage eventual crisis and enhance overall efficiency. /liliInfluence and manage stakeholders : Effectively manage relationships with internal and external stakeholders. Coordinate multi-disciplinary project teams or initiatives, including regulatory-driven change management, to solve unique problems with broad business impact. /li /ulpbQualifications /b /pulliMinimum of 5 years of increasing responsibility in sales or commercial-related positions : Demonstrates a strong track record of growth and experience in relevant roles. /liliProven knowledge of Silicone chemistry and Dow Silicones’ portfolio /liliMaster’s degree or equivalent in a relevant technical or business discipline /li /ulpbYour Skills /b /pulliNegotiation and business development /liliInfluential leadership and interpersonal effectiveness /liliAdaptability to change and an owner's mindset /liliAbility to manage multiple inputs and high stress /li /ulpbAdditional notes /b /pulliPlease note that relocation support is not provided for this role. /liliThe position requires up to 50% travel. /li /ulpBenefits - What Dow offers you /ppbWe invest in you. /b /ppDow invests in total rewards programs to help you manage all aspects of you : your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing. /ppHere are just a few highlights of what you would be offered as a Dow employee : /pulliEquitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. /liliBenefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. /liliCompetitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. /liliEmployee stock purchase programs (availability varies depending on location). /liliStudent Debt Retirement Savings Match Program (U.S. only). /liliRobust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries / locations. /li /ul #J-18808-Ljbffr