Dorel Juvenile is the world's leading juvenile products company, with products available in over 100 countries. We help families live carefree lives by providing highly rated, durable, helpful, and caring juvenile products.
Your mission
As a Key Account Manager at Dorel Juvenile Europe, based near Bergamo, Italy, you will nurture and expand relationships with our key clients in the Italian market. Your focus will be on driving business growth, ensuring customer satisfaction, and fostering long-term success through strategic thinking, interpersonal skills, and business acumen.
Key responsibilities
* Manage relationships with key clients, understanding their needs and serving as the main contact for inquiries.
* Develop account strategies in collaboration with internal teams, aligning with client goals and maximizing opportunities.
* Drive revenue growth through upselling, cross-selling, and negotiating contracts and pricing.
* Ensure high customer satisfaction by providing exceptional service and addressing concerns promptly.
* Stay informed on industry trends, competitors, and market developments to identify growth opportunities.
* Monitor key account performance metrics and take proactive measures to meet targets.
* Provide regular updates on account status, challenges, and opportunities.
* Resolve conflicts or issues between Dorel Juvenile Europe and clients to maintain premium service.
Your profile
* Degree in Marketing, Sales, or related field.
* Experience in sales, account management, or customer relations, preferably in a managerial or supervisory role.
* Knowledge of the juvenile industry, including trends and challenges.
* Excellent communication skills in English, both verbal and written.
* Proven negotiation skills for contracts, pricing, and conditions.
* Results-oriented with strategic sales planning abilities.
* Ability to manage multiple accounts and prioritize effectively.
* Proficiency in Microsoft Office and relevant software.
* Strong organizational and time-management skills.
Are you ready to grow with us?
Join Dorel Juvenile, where team spirit, personal drive, and accountability are key to our success. We invite you to contribute to the growth of the next generation. Please send your resume in English. Only suitable candidates will be contacted within two weeks.
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