Senior Product Manager Tech, IES Delivery Experience (Delivery CX)
Amazon is seeking a Senior Product Manager – Technical to drive the product strategy for Delivery Signals across IES marketplaces. They will drive what customers see on delivery related surfaces — badges, delivery messaging, trust markers, and the decision logic that determines which signals appear for which customers. This role sits at the intersection of customer experience and ML-driven personalization, shaping how millions of customers perceive Amazon's delivery proposition.
You will define the product vision and roadmap for evolving delivery signals from uniform display (same content to all customers) to personalized, context-aware delivery communication. You will work closely with ML, BIEs, SDEs, and cross-functional platform teams.
We are looking for a technically strong PM‑T who can dive deep into system architecture, write detailed PRDs/BRDs, and deliver in complex, cross‑team environments. Experience with customer facing CX designs is highly valued. The role offers senior leadership visibility and broad scope across 10 marketplaces.
Key job responsibilities
* Define the product vision and roadmap for delivery signals — badging, speed messaging, trust markers, and per-customer signal personalization across IES marketplaces.
* Drive the evolution from uniform signal display to personalized, context‑aware delivery communication using ML‑driven decisioning.
* Use experimentation and analytics to validate signal effectiveness and measure perception and conversion impact.
* Collaborate with platform teams and partner organizations to integrate signal logic into shared surfaces and systems.
* Communicate strategy and progress to senior leaders and align stakeholders across geographies.
* Write PRFAQs, BRDs, and technical specifications for new signal types and personalization capabilities.
About the team
As Amazon’s DEX product team, we are at the forefront of the Customer Experience product thought leadership - working on some of the most difficult Customer Experience problems while partnering with research scientists, software developers, and business leaders. With the focus on driving real impact on Amazon's long‑term profitability, we build new analysis from ground up, proposing new concepts and technology to meet business needs, and translating these concepts into robust scalable products that deliver tangible value to our customers and to the A.in business.
Basic Qualifications
* Bachelor's degree
* 6+ years of technical product or program management experience
* Proven ability to ship customer‑facing CX changes with measurable impact at scale.
* Strong technical acumen with ability to dive into engineering design and data models.
* Strong communication and leadership skills, including influencing executives.
Preferred Qualifications
* Experience shipping customer‑facing CX changes on high‑traffic surfaces
* Background in personalization systems
* Experience working with ML‑driven products
* Ability to define and measure CX perception metrics
* Experience operating across multiple marketplaces or customer segments with localized CX requirements
* Ability to analyze large datasets
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr