Job Description
Employerland, on behalf of a luxury 5‑star hotel in Cortina d’Ampezzo, is looking for Front Office Agents.
Our Front Office Agents are the first point of contact for guests and play a crucial role in delivering a warm, professional, and seamless welcome. Reporting to the Front Office Manager, the Front Office Agent ensures smooth check‑in/check‑out procedures, efficient handling of guest requests, and overall support in creating an exceptional and personalized stay.
Responsibilities
* Provide a courteous, efficient, and personalized welcome and departure experience for all guests.
* Handle check‑in and check‑out procedures with accuracy and attention to detail.
* Respond to guest inquiries, requests, and complaints in a timely and professional manner.
* Manage reservations, room assignments, and billing using the hotel’s PMS.
* Collaborate with Concierge, Housekeeping, and other departments to ensure a seamless guest journey.
* Monitor arrivals and departures, VIPs, special requests, and guest preferences.
* Maintain a well‑groomed, polished, and professional appearance at all times.
* Support night audit procedures and emergency protocols when assigned to overnight shifts.
* Ensure compliance with company standards, data protection regulations, and internal policies.
* Contribute to a culture of hospitality, elegance, and proactive guest engagement.
Qualifications
* Degree or diploma in Hospitality Management, Tourism, or related field.
* Previous experience (minimum 1–2 years) in a similar front office role within luxury hospitality.
* Excellent communication and interpersonal skills, with a guest‑oriented mindset.
* Strong organizational and multitasking abilities, especially under pressure.
* Professional appearance and positive, can‑do attitude.
* Fluency in Italian and English is required; additional languages are a plus.
* Experience with hotel property management systems is an advantage.
* Availability to work in rotating shifts, including nights, weekends, and holidays.
* Legal right to work in Italy.
The selection will take place after reading the information notice according to Art. 13 EU Reg. 679/2016. Please read it on the website.
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