Experteer OverviewAs a Senior Associate TAM at IAS in Milan, you act as the primary technical contact for integrated clients, guiding issue resolution and ensuring customer success. You troubleshoot, pinpoint root causes, and coordinate with tier 2 support and product teams when needed. You'll provide deep technology-based updates to internal stakeholders and, for premium customers, deliver dedicated technical assistance. This role sits at the crossroads of product, engineering, and customer operations to help clients maximize performance and trust in IAS solutions.Retribuzione / BenefitsServe as the main technical point of contact for clients and internal teamsTroubleshoot technical issues, identify root causes, and implement solutionsEscalate complex problems to tier 2 support or product teams as neededProvide in-depth technology updates and insights to cross‐functional departmentsDeliver dedicated technical support to premium customers post ramp‐upCollaborate with Product, Engineering, Marketing, Legal, Pricing, and Technical Support to align on client needsResponsabilità2+ years in a technical account/relationship management or client-facing roleProficiency in JavaScript, SQL, HTML, and data analysis with practical troubleshooting experienceHands‐on experience with ad serving tags, implementation, troubleshooting, and cross‐environment validationExperience with APIs and SDKsExperience with 3rd party advertising technology companies and publisher ad serversKnowledge of the ad tech ecosystem, programmatic advertising, and involved playersStrong written and verbal communication skillsFluent in English and Italian
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