PstrongIndustry: /strong Designer toys and collectible pieces /ppstrongLocation: /strong Milan (Cordusio M1) /ppstrongJob type: /strong Full time - Permanent /ppstrongWorking Hours: /strong 40 hours per week /ppbr/ppstrongAbout POP MART /strong /ppFounded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters. /ppbr/ppPOP MART has established a strong presence across key European markets, including Spain, Italy, Netherlands, France, and the UK. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region. /ppbr/ppFor more information, please visit and our uaLinkedIn Career /a /u page. /ppbr/ppstrongWhat to Expect /strong /ppPOP MART is a fast-paced company with a young and multicultural team where you can expect to: /pulliGain valuable professional experience covering the entire retail life cycle /liliHave the opportunity to work with people from different countries and cultures in a collaborative environment /liliReceive structured customer service, retail operations, and product training /liliBe proactively involved in the company’s growth /li /ulpbr/ppstrongBenefits /strong /ppPOP MART offers our employees: /pulliSelected POP MART toys as appreciation gifts every month /liliComprehensive training and development programs /liliRegular team social events /liliCorporate Discounts /liliEmployee Assistance Program /liliA structured bonus/commission scheme in line with the company’s and the individual’s performance /li /ulpbr/ppbr/ppstrongThe Role and Candidate /strong /ppThestrong Area Manager /strong will be responsible for overseeing all POP MART stores in Italy, ensuring seamless daily operations, sales performance and an exceptional customer experience. This is a hybrid role that requires a hands-on approach to store management while also supporting broader retail operations in Italy. /ppbr/ppstrongResponsibilities /strong /ppstrongOperations Store Performance /strong /pulliOversee daily operations of all existing and upcoming store locations in the Italian market, ensuring operational excellence, efficiency, cleanliness and high service standards /liliConduct regular store visits and audits to assess performance, service quality, visual standards and operational compliance /liliAct as the main point of contact for operational challenges and opportunities, ensuring smooth communication and fast problem resolution /liliSupport future store openings in Italy, providing operational guidance, best practices and on-site support /li /ulpstrongSales, Strategy Financial Management /strong /pulliMonitor sales performance, analyse trends and KPIs and identify areas for improvement /liliDevelop and implement strategies to optimize revenue, profitability, labor efficiency and cost control /liliContribute to the development of annual business plans and budgets for the area, tracking performance against targets /liliReport regularly on area performance, risks and opportunities to senior management /li /ulpstrongMerchandising Inventory /strong /pulliSupport store teams in executing merchandising plans, product launches and marketing initiatives /liliEnsure consistent and appealing product displays aligned with brand guidelines /liliOversee inventory flow, stock control, availability and loss prevention, working closely with Supply Chain teams /li /ulpstrongLeadership People Management /strong /pulliSupport the recruitment, onboarding and training of store managers and store-level staff /liliCoach and motivate teams to achieve sales targets and deliver excellent customer service /liliConduct regular meetings and performance evaluations, fostering a strong performance-driven culture /li /ulpstrongCustomer Experience Compliance /strong /pulliEnsure high standards of customer satisfaction and handle escalated customer issues when needed /liliEnsure compliance with company SOPs, operational policies, safety standards and local retail regulations /li /ulpstrongCross-functional Collaboration /strong /pulliWork closely with internal teams such as Marketing, HR and Supply Chain as well as external stakeholders to continuously improve store operations and execution /li /ulpbr/ppstrongRequired Qualifications /strong /pulli5+ years of experience in retail operations with responsibility over multiple store locations, preferably within flagship or high-traffic retail environments /liliProven leadership experience with a strong track record in recruiting, coaching, motivating and developing store managers and store teams /liliSolid business acumen with demonstrated ability to analyse sales performance, KPIs and financial data, including Opex management and cost control /liliStrong operational background with hands-on experience in daily store operations, operational excellence and customer experience enhancement /liliAbility to translate data insights into concrete strategic and operational improvements in a fast-paced retail environment /liliGood understanding of visual merchandising principles, inventory management, loss prevention and retail compliance /liliExcellent problem-solving skills with a practical and execution-oriented mindset /liliStrong communication and collaboration skills, with the ability to work effectively across functions and stakeholders /liliProficiency in Microsoft Excel, PowerPoint and retail analytics tools /liliFluency in Italian and English, any other European language is a plus /liliShort notice period is highly preferred /li /ulpbr/ppstrongDesirable but Not Essential /strong /pulliExperience in licensed merchandise, collectible toys, or designer product retail /liliFamiliarity with the Italian retail market and flagship store operations /liliExperience in supporting new store openings and retail expansion projects /li /ul