A Cluster Group, Conference, and Events (GCE) Executive will maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions.
What will I be doing?
As LCuster Group, Conference, and Events (GCE) Executive, you will maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions. The GCandE Executive will interact frequently with Guests and customers with the intention of earning repeat and expanded business. Specifically, a Group, Conference, and Events (GCE) Executive will perform the following tasks to the highest standards:
1. Receive and convert incoming enquiries to achieve targets and maximize revenue
2. Manage an events schedule to maximise yield
3. Focus on a consistently executed up-selling approach
4. Build strong relationships with customers to fully understand their needs
5. Arrange and carry out Hotel show rounds
6. Ensure the complete administration and execution of all planned events
7. Participate in hotel promotional activities
What are we looking for?
A Cluster Group, Conference, and Events (GCE) Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
8. Good organisational and administration skills
9. Positive attitude and good communication skills
10. Commitment to delivering a high level of customer service
11. Confident telephone manner
12. High level of IT skills
13. Excellent grooming standards
14. Demonstrated previous experience working in a Sales environment
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
15. Knowledge of the hotel property management systems
16. Demonstrated previous experience working in the Conference and Events function
17. Qualification, degree, or certification in a relevant field
MEANINGFUL BENEFITS FOR YOUR CAREER & WELL-BEING
We support the well-being and performance of Team Members with industry-leading rewards, recognition and support to meet their needs and dreams: Best-in-Class PTO
Go Hilton Travel Discount Program
Hotel rates as low as $40/night! Health & Welfare Benefit Plans Debt-Free Education Retirement Savings Program Employee Stock Purchase Plan Mental Wellness Support
Flexible Schedules Access to your pay when you need it
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