At MBE, we are seeking a
Service & Product Manager
reporting to the Marketing & Product Senior Manager. In this role, you will lead the development and rollout of
Shipping & Fulfillment products
and
Digital solutions
designed for the MBE Center network and final customers, with a clear focus on driving
sales performance
and sustainable growth. You will have end-to-end ownership of product performance, ensuring these solutions act as powerful sales levers to achieve Country objectives and maximize adoption across the Italian network and end customers.
Main responsibilities Lead product development and localization
for the Italian market, ensuring alignment between global product roadmap, Marketing, Sales and IT strategies to maximize local impact. Own go-to-market strategy and execution, coordinating product launches, rollouts and adoption plans to achieve budget targets and accelerate penetration across MBE Centers and end customers. Drive product adoption and performance, monitoring KPIs, sales results and usage metrics, and translating insights into actionable improvement initiatives. Act as product evangelist, delivering training, advanced support and enablement programs to retail managers, franchisees and entrepreneurs to improve sales effectiveness and operational performance. Manage cross-functional and external stakeholders, working closely with Global teams, Sales, Marketing, IT, Learning & Development and external partners to ensure seamless execution and continuous alignment. Ensure accountability on product targets, monitoring performance versus Country objectives and driving corrective actions to guarantee sustainable growth and results Support strategic decision-making
through data-driven analysis, dashboards and business cases related to product evolution and investments. Manage and develop
a dedicated resource focused on inside sales and franchisee support within the shipping sector.
Skills and qualifications Master’s degree in Economics, Management Engineering, Business Administration or similar fields. 5+ years of experience
in Product Management roles, preferably in
digital, retail, franchising or service-based environments. Previous exposure to Sales or field-facing roles
(e.g. retail, franchise network, B2B sales) will be considered a plus. Proven experience in
go-to-market execution, product launches and adoption acceleration. Strong
analytical mindset, with the ability to monitor KPIs, interpret performance data and drive decisions based on insights. Solid
project management skills
and ability to manage complex initiatives across multiple stakeholders. Excellent
communication, presentation and training skills, with confidence in engaging senior stakeholders and network partners. Collaborative spirit, with appreciation of diverse perspectives. Bold, passionate, tenacious and curious mindset, not afraid to explore new ideas and challenge the status quo in pursuit of better solutions Fluent in
Italian and English .
What we offer A vibrant international environment in a continuously growing company with many professional and personal development opportunities. Extensive training and development opportunities within the group. A multicultural organizational structure and team.
About MBE Mail Boxes Etc. (“MBE”), part of the Fortidia Group, is one of the world’s largest networks of Multi-service Centers owned and operated by independent entrepreneurs. We provide small and medium-sized enterprises and private customers with comprehensive e-commerce, logistics, shipping, marketing, and printing solutions. Through our extensive network of MBE Centers, we deliver tailored support to both individuals and businesses, with the goal of ensuring high-quality, highly personalized service for our clients. We are an equal opportunity employer. We believe that talent, expertise, empathy and ambition drive our success, and we base hiring decisions solely on candidate experience and skills. We are committed to creating an inclusive hiring process. If you have specific needs or require adjustments during the recruitment process, please let us know.