Freelance community manager with chinese (gaming) fixed-term contract

Since 1998, we have been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video game developers and publishers by offering four service lines: Create, Globalize, Media & Entertainment, and Engage – one of the fastest‑growing Service Lines at Keywords Studios. Engage provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios.

We are looking for a native Mandarin‑speaking, Community Manager for a project that can be performed remotely. It is a fixed‑term contract lasting approximately a couple of months, full‑time with working hours based on the UK time zone.

Responsibilities

• Review all incoming community interactions on different social media platforms and communicate directly with players
• Respond to comments and player queries in a timely manner
• Create engaging content for social media
• Assist the developer by forwarding important information from all issues handled with customers
• Help foster and maintain a safe and welcoming environment for the game community
• Moderate discussions and comments following set community guidelines
• Proactively suggest new ways to grow and care for the community
• Create and update corresponding documentation and reports as needed

Qualifications

• At least 1–2 years of community management experience
• Excellent knowledge of Chinese, native or near‑native level
• Very good English skills
• Excellent communication and writing skills
• Passionate about video games and social media
• Strong understanding and experience with different social media channels

Benefits

Keywords Studios is dedicated to following a well‑established Equal Opportunities Policy, creating a workplace with equal opportunities for all employees and potential employees.

As a remote role, we offer flexibility and a nice work‑life balance. Our company culture is fun, friendly, diverse and inclusive, welcoming people from all over the world.

We work on exciting projects with global brands, helping the world’s greatest game development and publishing studios on community and social media management while they develop stunning game experiences across MMOs, AAA blockbusters, indie gems and mobile hits.

Depending on your location, the job could be open to freelance cooperation or an employment contract, depending on the project’s needs within our global footprint.

Employment Type: Full Time, Fixed‑term
Working Pattern: Remote