Social network you want to login/join with:col-narrow-leftClient:HCLTechLocation:Job Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:540943759478829875233710Job Views:1Posted:02.05.2025Expiry Date:16.06.2025col-wideJob Description:www.hcltech.comPermanent / Full-Time / RemoteWe are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud to drive progress.Our diverse, creative, and passionate team strives for excellence and personal growth.We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.Your Role ResponsibilitiesWe are looking for a Digital Customer Engagement Manager to make a significant impact on our SAP project. Responsibilities include:Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud ServicesContributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICESOrchestrating service/project delivery according to scope, budget, and milestonesSupporting de-escalations of critical customer situationsCollaborating with Major Incident Management, SAP Customer Office, and SAP Product SupportContributing to customer release and maintenance activitiesSupporting customers on technical requirements throughout their lifecycleExecuting problem management and continuous improvement liaising with SAP stakeholders to ensure customer successReviewing account status and managing transitions based on growthEnsuring faster onboarding of associates with mandatory training documentationEnabling continuous knowledge transfer sessionsQualifications ExperienceTechnical skills required:Minimum 5 years of SAP Basis expertiseHands-on experience with HANA databaseExperience in SAP Upgrade Migration (OS/DB)Experience with SaaS integrations (Ariba, Salesforce, C4S) is a plusExperience with cloud platforms (AWS, Azure, GCP)Italian language proficiency (C2 or native)English proficiency (B2 or above)Work Experiences5-6 years in multinational software/IT organizations5 years of SAP S/4HANA knowledgeAt least 2 years of cloud experienceWhy UsFast-growing global tech company with offices in 50+ countriesWork environment promoting diversity and flexibilityInvestment in employee growth and developmentComprehensive benefits and positive workplace recognitionEquality OpportunityWe are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, or other protected classes, in accordance with applicable laws.
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