Ph3About This Job Opportunity /h3 pCloudPay is looking for an experienced and proactive Italian Payroll Supervisor to oversee and lead a team of payroll professionals within a bureau environment. The ideal candidate will ensure the accurate and timely delivery of end-to-end payroll services while maintaining high customer satisfaction and team performance. This role combines technical payroll expertise, leadership skills, and a commitment to process improvement in a dynamic, client-focused environment. /p h3Our Vision /h3 pTo be the world's most trusted global payroll partner, simplifying pay for all employees. /p h3Our Mission /h3 pEmpowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world. /p h3Our People /h3 pOur fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation. /p h3Main Responsibilities /h3 h3Team Leadership and Supervision /h3 ul liLead, mentor, and motivate a team of payroll professionals, ensuring their development and performance /li liConduct regular one-on-one meetings, performance reviews, and team check-ins /li liGuide on complex payroll issues and ensure the team adheres to company policies and legal requirements /li liProvide payroll system training and guidance on annual updates to the new team members /li /ul h3Payroll Operations /h3 ul liOversee the end-to-end payroll process, including data collection, processing, reporting, and reconciliation. /li liEnsure the accurate timely completion of Italian payrolls. /li /ul h3Client and Stakeholder Management /h3 ul liAct as a point of escalation for client queries, ensuring issues are resolved promptly and professionally. /li liFoster strong relationships with clients, ensuring satisfaction and retention /li liAttend monthly client calls and follow up on queries. /li /ul h3Process Improvement and Compliance /h3 ul liContinuously review payroll processes to identify inefficiencies and lead improvements. /li liStay updated on changes in payroll legislation and industry trends, ensuring compliance /li liUtilize analytics to review team member and client performance and lead improvements where required /li liEnsuring clients and team members work in line with agreed calendar deadlines /li /ul h3Experience Needed For This Role /h3 ul liProven experience in managing an end-to-end Italian payroll process within a bureau environment. /li liKnowledge of payroll systems, regulations, and best practices /li liStrong analytical skills and attention to detail, time management and multi-tasking skills /li liProactive, solution-oriented approach to challenges, with the ability to share information and interact positively with others /li liExcellent interpersonal and communication skills, with the ability to liaise effectively with clients and stakeholders. /li liClient-focused mindset with a commitment to delivering exceptional service. /li liLeadership experience, with a track record of managing and developing teams (although we will consider experienced payrollers looking to move into a supervisor role) /li liPassion for continuous learning and staying updated on payroll trends and legislation /li liAny diploma in payroll management is advantageous /li /ul h3About You And Our Core Values /h3 ul liTaking ownership, working with integrity and respect /li liBeing a team player is key to our culture /li liSolution and customer focused /li liGreat initiative with the goal for excellence in achieving results /li liDedicated to developing and always looking for continuous improvements /li liBe creative, be committed, be engaged and enjoy what you do /li /ul h3Italy Package And Benefits /h3 ul liCompetitive Salary /li liCompetitive vacation allowance /li liCalm app /li liEAP /li liEmployee Referral Program /li liWFH Allowance /li liTicket Restaurant contribution /li liPaid Volunteering days /li liCloudPay NOW /li liBereavement Leave /li /ul pCloudPay is committed to being an equal opportunities employer. /p pThe CloudPay culture is built upon five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork. /p /p #J-18808-Ljbffr