We are hiring an Account Manager - Sales for our Wireless Devices category. This is a unique hybrid role combining vendor account management, sales growth, and in‐stock operational excellence for Amazon's Wireless Devices.You will have the exciting opportunity to help shape and deliver on a strategy for managing wireless device vendors. This role requires comfort with influencing across functional, operational, and vendor teams.The candidate will thrive in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understands key levers to achieve results. Everyone on the team needs to be entrepreneurial, wear many hats, and work in a highly collaborative environment that's more startup than big company.You will be at times expected to work on transactional but business‐critical activities with a hands‐on approach. This role requires employees to work from our Amazon BLR office.Key job responsibilitiesBusiness Growth & Sales
Drive sales growth for wireless device vendors through strategic account managementSuccess will be measured by the performance of your tasks and deliverables on input metrics including revenue growth, selection expansion, and vendor satisfactionContribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teamsPossess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short‐term selling partner needs and longer‐term strategic areasIdentify new opportunities across a large number of wireless brands and sellers, develop and execute project plans
In-Stock Management
Improve in‐stock rates and systematic forecastingOversee planning and inventory management as well as drive analysis and optimization of inventory management systems and processes to ensure we achieve world‐class inventory availability and inventory healthDrive initiatives that improve sales, customer experience, and operational performance through better inventory management
Relationship Management
Engage directly with Amazon's wireless device vendors and multiple internal teams to enable vendor growth on AmazonBuild and cultivate relationships with sellers in your team's portfolio along with internal stakeholders; be a trusted advisor and a business advocateWork closely with Vendor Managers, Product Management, and other Amazon Business units to improve customers' in‐store experienceMonitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations as appropriate
Process Excellence & Operational Leadership
Look into operational aspects of vendors' business with Amazon, root cause analysis of issues and opportunities affecting the vendor's businessDrive process improvement and operational excellence within our vendor community by reducing costs, defects, and lead times, while increasing innovation, automation, and economies of scaleUse customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners' experience working with AmazonSpot areas of unnecessary process or inefficiencies and work to simplifyIdentify, optimize, and scale improvements that can benefit a large set of customers, e.g., driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizationsDevelop mechanisms to create accountability
Basic Qualifications
3+ years of sales experienceExperience analyzing data and best practices to assess performance driversExperience managing teamsExperience using Salesforce or other CRM tool
Preferred Qualifications
2+ years of using SQL to extract and manipulate data experience5+ years of B2B industry service delivery experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-18808-Ljbffr